What is the name of your state (only U.S. law)? Texas
My Mother-in-law is 80 yrs old. Recently she was hositalized for blood pressure and Heart problems. I have been taking care of her for 2 & 1/2 yrs now and have General Power of attorney, soon to be getting Medical POA.
Here's the problem, The day she was hospitalized I stayed with her for 30 min. or so and had explained to the nurse that was stationed for her that I had POA and the she was unable to make decisions rationally therefore I obtained POA and I was to be consulted on all matters. I also informed her that she was unable to walk without assistance of a walker and aide from someone or a wheelchair. I Expressidly told the nurse this over and over and over again to be shure she knew because My Husband was at home with pneumonia and I had to run back to my home for some hours to cook, clean, and medicate him. Then to return back to sit all night with my mother-in-law to ease the nurses load and help her myself.
Well She was checked in around 12:45 to a room, I left at 1:15 to care for husband. Before I left I again reminded the nurse the she needed assistance to go even to the bathroom, and be sure to take care of her. She assured me that she would be ok and to go do what I had to do.
I returned at 8:36 pm. went upstairs to find the had just picked her up off the floor. She seemed to be ok at the moment, but she has demensia and at 80 yrs. Even if she was hurt she could'nt really understand how to tell them.
They asked her (before i got there) if she was ok and she said yes.
THEY TOOK HER AT HER WORD AND DID NOT ORDER ANY X-RAYS.
AN ELDERLY WOMAN FALLS, YOU ORDER X-RAYS.
I HAD TO GET THEM TO ORDER X-RAYS, IN HER FALL SHE COULD HAVE BROKEN HER HIP, HIT HER HEAD, BROKE RIBS AND THEY DIDN'T ORDER X-RAYS.
While I am waiting for the orders to go out I notice she is Very uncomfortable and moving her leg as if in pain. I asked her and she said that her knee hurt really bad, so I had to ask the nurse to give her something for the pain. There was another Nurse in there (that had helped her off the floor) that had said something that really upset me. You know how you get those water pitchers and a cup for the patients, with kleenex etc... Just something to help the patient feel comfortable. (and we all appreciate those)
She asked the nurse where my Mother-in-laws water pitcher was and the nurse replied that she had been too busy to get her on. TOO BUSY? EXCUSE ME? NO ONE HAD BEEN IN HER ROOM FOR 7 HRS TO EVEN CHECK ON HER, NO WATER, NOTHING.....WHO CARES THAT SHE IS 80?
CAN'T WALK WITHOUT A WALKER AND ASSISTANCE?
THE NURSE WAS SOOOOO BUSY FOR 7 WHOLE HOURS? PAAAALEASE.
This is neglect right?
what should I do? never in my life had i experienced this.
I was so Upset that I kept telling the nurse I was not happy, I made shure my mother-in-law was comfortable and I went down stairs to cool off. I was so hurt for her, and i didn't want her to see me cry. while down stairs I wished to issue a complaint to the Nurses Head person and she sait that no one had even told her that it had happened and was going to check into it.
The next Day someone came from the board of directors office to get a record od my complaint and asked me what they could do to make things better for us? At the time I was so infurriated that I told him to just retrain thae Nursing staff for compassion. and he asked me this same question 3 to 4 times. Then he told me I was being too nice.
What did he mean by TOO NICE?
Well do I have a case?