Almost a year ago I refinanced through Champion Mortgage. Part of the deal, and apparently one of Champion's marketing ploys, is that you are offered 'rewards' after the first year. Another thing they promise is that you can do a no-cost refi to a lower fixed rate.
I was told during the loan process that I could refinance at a lower fixed rate as long as my payments were always on time and I didn't do something stupid to mess up my credit. I was also told that throughout the life of the loan I could refinance for no cost if the rates went down. This was all well and good, but I knew all bets were off if Champion sold the loan.
Well, here we are almost at the one year mark and they have sold the loan, leaving me without the no-cost refi. I spent a great deal of time lamenting over the possibility of this happening with the Champion loan officer when I first did the refinance. He assured me the loan would not be sold off and I have two emails from him stating this.
So, I went back to Champion mad as hell and presented them with the emails. They stated that loan officers will sometimes promise the world to make the sale... no kidding. My point was that I was assured this wouldn't happen and have the emails from their representative stating that it would not. They kept referring back to the contract which doesn't say it will be sold off, but it doesn't say it won't. "Of course there's always a chance" they told me.
Well, now they are telling me they will refinance me again, but not at no, or even low cost. They said they will knock a quarter point off, which is what they would do for anyone on their books for two years. I'm wondering if they've ever had anyone on the books for that long.
I'm of the opinion they should do the refi for no cost, just as I was told would happen.
Any thoughts?
