What is the name of your state (only U.S. law)? FL
I recently went on a carnival cruise and purchased there Cheers Beverage program. on there website https://help.carnival.com/app/answers/detail/a_id/1106/~/cheers!-beverage-program it shows what it includes and excludes. Me and my girlfriend purchased the drink package because it said 15 drinks a day up to 50$ a serving. If you look under the excludes it clearly states that it excludes sharing floaters, with that being said when I ask for a floater ( not a serving, a addon to a drink ) I was denied because it wasnt included in the cheers program. When I complained and explained why it is false advertisement, The bar manager tried to weasel outta of it and would not explain himself. I continued to press it to several other customer service employees to which NO one could help me. The Bar Manager "Shawn" rolled his eyes and said to my girlfriend "are you done with the noise?". So Bascally I feel this is illegal False advertisement on top of horrible customer service and not handling the situation at all or owning up to the error. Not only do I want a full refund but I want this fixed on there page and to be compensated for being pushed to the side on a serious matter.
I recently went on a carnival cruise and purchased there Cheers Beverage program. on there website https://help.carnival.com/app/answers/detail/a_id/1106/~/cheers!-beverage-program it shows what it includes and excludes. Me and my girlfriend purchased the drink package because it said 15 drinks a day up to 50$ a serving. If you look under the excludes it clearly states that it excludes sharing floaters, with that being said when I ask for a floater ( not a serving, a addon to a drink ) I was denied because it wasnt included in the cheers program. When I complained and explained why it is false advertisement, The bar manager tried to weasel outta of it and would not explain himself. I continued to press it to several other customer service employees to which NO one could help me. The Bar Manager "Shawn" rolled his eyes and said to my girlfriend "are you done with the noise?". So Bascally I feel this is illegal False advertisement on top of horrible customer service and not handling the situation at all or owning up to the error. Not only do I want a full refund but I want this fixed on there page and to be compensated for being pushed to the side on a serious matter.