Conversation with Sprint

[SPLD_1]

What is the name of your state (only U.S. law)? NC

I contacted Sprint online chat for help with purchasing a phone. In the midst of the conversation the rep asked for my password (not account security code). I declined sharing the info and she said she'd try another method for solving the issue. I ended up talking to a manager that says their reps aren't supposed to ask for this info. She said they could ask for it if a technical ticket is being created which wasn't the case here. My question is, is there some type of violation here? I feel violated even though I didn't share my information. Can they legally do this? I thought most companies advised against sharing personal passwords. Just curious. Thanks.

 

[Antigone*]

What is the name of your state (only U.S. law)? NC

I contacted Sprint online chat for help with purchasing a phone. In the midst of the conversation the rep asked for my password (not account security code). I declined sharing the info and she said she'd try another method for solving the issue. I ended up talking to a manager that says their reps aren't supposed to ask for this info. She said they could ask for it if a technical ticket is being created which wasn't the case here. My question is, is there some type of violation here? I feel violated even though I didn't share my information. Can they legally do this? I thought most companies advised against sharing personal passwords. Just curious. Thanks.

There is no law against asking for a passwrod. You were smart enough to not give her the password. You were not harmed.

 

[CSO286]

What is the name of your state (only U.S. law)? NC

I contacted Sprint online chat for help with purchasing a phone. In the midst of the conversation the rep asked for my password (not account security code). I declined sharing the info and she said she'd try another method for solving the issue. I ended up talking to a manager that says their reps aren't supposed to ask for this info. She said they could ask for it if a technical ticket is being created which wasn't the case here. My question is, is there some type of violation here? I feel violated even though I didn't share my information. Can they legally do this? I thought most companies advised against sharing personal passwords. Just curious. Thanks.

You feel violated because someone asked for your password and you said no?????

Just because you are told not to share your password doesn't mean it is illegal to do so or to ask for it.

In any event, in order to have a basis for a suit you'd have to demonstrate damages. What damages did you incur that you'd like Sprint to make restitution for?


Hey, SilverPlum, what's your FA password???? (i'll tell you mine if you tell me yours!!)

 

[justalayman]

What is the name of your state (only U.S. law)? NC

I contacted Sprint online chat for help with purchasing a phone. In the midst of the conversation the rep asked for my password (not account security code). I declined sharing the info and she said she'd try another method for solving the issue. I ended up talking to a manager that says their reps aren't supposed to ask for this info. She said they could ask for it if a technical ticket is being created which wasn't the case here. My question is, is there some type of violation here? I feel violated even though I didn't share my information. Can they legally do this? I thought most companies advised against sharing personal passwords. Just curious. Thanks.

If you give me your password and phone number, I'll contact them and find out what is going on


Oh Hell, now the OP is going to want to sue me

 

[TheGeekess]

What is the name of your state (only U.S. law)? NC

I contacted Sprint online chat for help with purchasing a phone. In the midst of the conversation the rep asked for my password (not account security code). I declined sharing the info and she said she'd try another method for solving the issue. I ended up talking to a manager that says their reps aren't supposed to ask for this info. She said they could ask for it if a technical ticket is being created which wasn't the case here. My question is, is there some type of violation here? I feel violated even though I didn't share my information. Can they legally do this? I thought most companies advised against sharing personal passwords. Just curious. Thanks.

How would you expect the CSR to verify your identity and confirm that you are allowed to make changes to the account?

 

[swalsh411]

Please never go outside. You are sure to feel violated again at some point.

 

[LdiJ]

How would you expect the CSR to verify your identity and confirm that you are allowed to make changes to the account?

That is what security codes are for.

 

[TheGeekess]

That is what security codes are for.

I've been dealing with Sprint since they bought Nextel. I know how they operate.