Ebay Problem/Fraudulent Charges, IFCC trouble

[ndnicks]

Hello I live in Texas and I've recently become a seller on Ebay. I've tried very hard to raise my feedback and keep it at a nice and green level of satisfaction. Recently, I sold a computer video card, and the buyer did not want to buy shipping insurance, or a box, so I was forced to send his items in a padded envelope.

The total cost of his purchase after shipping was 21.59. He wants a refund because it arrived broken, or so he claims. He says he receives windows errors when he tries to use it, he says that its missing a screw although he bought it after looking at a picture of it. The postlady helped me pack it, the cd for the software drivers was completely intact and now he claims it is cracked.

He has filed a complaint with square trades and with paypal, and threatens to report me to the IFCC. I dont want to refund it, because he could have broken them himself, especially if the card simply doesn't work for his computer type and he knew I wouldn't refund it.

Please, what can I do to get him to stop harrassing me? I've never had anything like this happen to me before.

EDIT: He lives in Canada and it shipped very far to get there.

[cmorris]

Since you did what you should have, SquareTrade and Ebay will do nothing to you. Plus, he is in Canada! What does he think he can do? When/If he sends negative feedback, make a comment about what happened.

Next time, make insurance and a box mandatory. If the buyer doesn't like that, let someone else buy it. Just be sure to state that in the auction.