Illinois -
Small online retail business. Have record of all contact. Customer purchased in April 2015 with 30 day return period. In December the manufacturer advised the customer to take the system to an electrician, who promptly did everything wrong and damaged it beyond repair. I told customer that we'd make a gross exception and refund him December 21 2015, without specifying return date. He just contacted me today, September 8 2016 to inform me of return shipment.
I told the customer we would not accept the package or process the return because of the 9 month lapse in communication and shipment. He threatened legal action because I gave him no date by which to return it. This seems outrageously unreasonable to me, but do not wish to be taken to court (customer is in NH, so this would be even more complicated). Is there any sort of protection I am under, especially because I have his and mine written email documentation of communication?
Small online retail business. Have record of all contact. Customer purchased in April 2015 with 30 day return period. In December the manufacturer advised the customer to take the system to an electrician, who promptly did everything wrong and damaged it beyond repair. I told customer that we'd make a gross exception and refund him December 21 2015, without specifying return date. He just contacted me today, September 8 2016 to inform me of return shipment.
I told the customer we would not accept the package or process the return because of the 9 month lapse in communication and shipment. He threatened legal action because I gave him no date by which to return it. This seems outrageously unreasonable to me, but do not wish to be taken to court (customer is in NH, so this would be even more complicated). Is there any sort of protection I am under, especially because I have his and mine written email documentation of communication?