Hi everyone,
I have a situation that I need advice on. Thanks in advance.
I recently sold some goods on ebay and shipped them international. Before shipment the buyer asked for a shipping quote, which I provided and they paid. No insurance was ever discussed or purchased; the funds the buyer paid for shipping were only enough to buy shipping. The goods were damaged in transit. The buyer claims I did not package the goods well enough but admits they can tell that Customs opened the package and it is possible the packaging was compromised at this time. I believe this claim to be false and that the buyer knows they didn't pay for insurance so I am the only other party they can collect from. I am certain I packaged the goods well enough and have shipped dozens of similar items in the past without ever having anything damaged; I used an even higher packaging standard on this item since it was traveling so far.
The buyer has completely removed the damaged goods from packaging, along with all the packaging materials, so I have no way at this time to prove how well I packaged the goods. Who is liable for the damage and what advice would you give me for proceeding with this dispute?
Thank you!
I have a situation that I need advice on. Thanks in advance.
I recently sold some goods on ebay and shipped them international. Before shipment the buyer asked for a shipping quote, which I provided and they paid. No insurance was ever discussed or purchased; the funds the buyer paid for shipping were only enough to buy shipping. The goods were damaged in transit. The buyer claims I did not package the goods well enough but admits they can tell that Customs opened the package and it is possible the packaging was compromised at this time. I believe this claim to be false and that the buyer knows they didn't pay for insurance so I am the only other party they can collect from. I am certain I packaged the goods well enough and have shipped dozens of similar items in the past without ever having anything damaged; I used an even higher packaging standard on this item since it was traveling so far.
The buyer has completely removed the damaged goods from packaging, along with all the packaging materials, so I have no way at this time to prove how well I packaged the goods. Who is liable for the damage and what advice would you give me for proceeding with this dispute?
Thank you!