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#1
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got a bill for $3800What is the name of your state (only U.S. law)? Washington State well i purchased a dedicated server about a year ago and had told the techs there to format my primary hard drive and disconnect the backup drive. They formatted both, lost about 45 customers in the whole ordeal. Anyway, they tried and tried to fix it and it turns out the product was defective, the motherboard was bad. I know im speaking greek by now... anyway, they switched me to a new server. They also gave me a month free. Heres where the question part comes in... So their billing system was supposed to be billing my credit card every month. Their billing system did not and ive asked them before when i was going to be billing and they said, "NEXT BILLING DATE." So the other day i received a bill for $3800 saying their billing system hasnt been billing me. I've read their Terms Of Service and it says they will automatically bill the credit card on the anniversary date of the order. So the question, am i still obligated to pay that bill even though they didnt catch it and service wasnt interrupted? They also say it will be billed until canceled though. |
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#2
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| Did you in fact receive the service for which you are being billed? That is, after the free month and the switch to a new server, did you continue to get hosting service and is $3800 the correct amount for that service. If the numbers are correct, then I see no reason why this bill should not be paid. You knew you would owe the money and they were merely tardy in providing you with a bill. The issue with the last server is moot since you already agreed to accept a free months hosting for your troubles (they got off real easy on that, in my opinion). |
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#3
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| Well i kind of figured that. it appears that i really only owe them $2100. They magically raised the price of the server from the original agreed upon amount! They didnt take into account the free month and are trying to say i had that server longer than what i really had. I've showed them proof as well. I have emailed them several times but have yet to get a response within the last week. |
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#4
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| Well now i have another question because they are refusing to cancel the service until the balance is paid in full. It says no where in their terms of service that all invoices need to be paid, or anything regarding such fees, to be paid in full until the server is canceled. This right here seems a little illegal to me as i do not require the service anymore and have had a payment agreement to past invoices to be paid off within a 12 month period. Here is a link to their TOS: [url=http://www.ubiquityservers.com/tos.php]Dedicated Servers | Affordable Colocation | Virtual Private Servers | Managed Clusters | Linux and Windows Service[/url] It clearly only states you must request a cancellation 72 hours before the next due date, nothing more. |
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