dailader44
Junior Member
What is the name of your state (only U.S. law)? Hawaii
On December 1, I purchased 2 hoverboards from XXXX. They are advertising free 2 day shipping and allowing 3-4 days to process. From my calculations, I was going to receive the boards in time prior to leaving Washington and going back home to Hawaii on December 13. On December 3, I found a facebook page with many upset customers stating that they did not receive their boards and had ordered before Thanksgiving. I wanted to see if I needed to cancel my order if I was not going to get in on time, so I tried to call and left emails and messages on facebook. Noone responded. I finally was sent a tracking email from UPS that night where my hoverboards sat for a good week in China without moving. Finally, XXXX posted on facebook 12/10 update of the delay, mind you, noone responded to any emails. I tried to call again and the phone line was either busy or hung up on me. I posted another message on facebook and someone responded. They asked what my name and order number was, but never got back to me. I posted more messages and emails stating that my order needs to be cancelled because I will not be there to receive it but the delivery went through anyway. I arrived home to Hawaii on the 13th and the boards were delivered on the 14th in Washington when in fact it was supposed to be in by the 11th. Still today, the hoverboards are sitting at a vacant house waiting for someone to steal it and I am out almost $800. I filed a dispute with my bank but its almost Christmas and I have nothing to give my kids because i did not get any refund nor did the company do their best to let me know if I could cancel or redirect shipment, Shame on them!
This company is just wrong in so many ways. First of all, they do not answer any phone calls or emails and the proof is on their facebook page. The do not have a NO Cancellation Policy, but they do have a shipping and return policy. How are we supposed to do anything if they do not answer their phone or emails. I made a claim at the BBB but I am seeking legal advice now. This is so stressful and I am so upset with this company who it still falsely advertising free 2 day shipping!
On December 1, I purchased 2 hoverboards from XXXX. They are advertising free 2 day shipping and allowing 3-4 days to process. From my calculations, I was going to receive the boards in time prior to leaving Washington and going back home to Hawaii on December 13. On December 3, I found a facebook page with many upset customers stating that they did not receive their boards and had ordered before Thanksgiving. I wanted to see if I needed to cancel my order if I was not going to get in on time, so I tried to call and left emails and messages on facebook. Noone responded. I finally was sent a tracking email from UPS that night where my hoverboards sat for a good week in China without moving. Finally, XXXX posted on facebook 12/10 update of the delay, mind you, noone responded to any emails. I tried to call again and the phone line was either busy or hung up on me. I posted another message on facebook and someone responded. They asked what my name and order number was, but never got back to me. I posted more messages and emails stating that my order needs to be cancelled because I will not be there to receive it but the delivery went through anyway. I arrived home to Hawaii on the 13th and the boards were delivered on the 14th in Washington when in fact it was supposed to be in by the 11th. Still today, the hoverboards are sitting at a vacant house waiting for someone to steal it and I am out almost $800. I filed a dispute with my bank but its almost Christmas and I have nothing to give my kids because i did not get any refund nor did the company do their best to let me know if I could cancel or redirect shipment, Shame on them!
This company is just wrong in so many ways. First of all, they do not answer any phone calls or emails and the proof is on their facebook page. The do not have a NO Cancellation Policy, but they do have a shipping and return policy. How are we supposed to do anything if they do not answer their phone or emails. I made a claim at the BBB but I am seeking legal advice now. This is so stressful and I am so upset with this company who it still falsely advertising free 2 day shipping!
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