What is the name of your state? Ohio
On Dec. 23rd, we booked a hotel with one of the large online travel companies. The hotel was a national chain hotel located in the Chicago suburbs. We stayed there Dec. 27th and 28th. We gave the online travel company our credit card info. etc., and thought that everything was done. We also were certain that the amount had been debited from our bank acct. Yesterday, my husband noticed that on May 1st, our bank posted a withdrawl for X amt. of dollars to this hotel. The amt. is very close to the amt. we believe we paid in Dec. I called the online travel company and they said that they had never heard of a hotel waiting that long to post payment (almost 5 mos. now). They also said that the hotel would have charged us directly, not the online company because it wasn't one of their "special" hotels. I called the hotel and was informed that the manager would be out until Monday. So I called the national number for the chain to see if I could get answers. They said that each hotel was independently owned and operated and that there was absolutely nothing they could do for me. My biggest issue is that not only did they wait this long to post it, but they never gave us warning or notification that it would be done. My husband and I are newlyweds and just started our careers. We are on a tight budget and live penny by penny. We had budgeted for this stay back in Dec. and could swear that we paid the amt. Unfortunately, we can't seem to locate our Dec./Jan. bank statement to be sure. This is now going to put us in the red until next payday. Is there anything we can do legally? Is there any action that we can take? I want answers, but it appears that the only person who can provide them is on vacation. Any help would be greatly appreciated!
Thanks,
S.B.
On Dec. 23rd, we booked a hotel with one of the large online travel companies. The hotel was a national chain hotel located in the Chicago suburbs. We stayed there Dec. 27th and 28th. We gave the online travel company our credit card info. etc., and thought that everything was done. We also were certain that the amount had been debited from our bank acct. Yesterday, my husband noticed that on May 1st, our bank posted a withdrawl for X amt. of dollars to this hotel. The amt. is very close to the amt. we believe we paid in Dec. I called the online travel company and they said that they had never heard of a hotel waiting that long to post payment (almost 5 mos. now). They also said that the hotel would have charged us directly, not the online company because it wasn't one of their "special" hotels. I called the hotel and was informed that the manager would be out until Monday. So I called the national number for the chain to see if I could get answers. They said that each hotel was independently owned and operated and that there was absolutely nothing they could do for me. My biggest issue is that not only did they wait this long to post it, but they never gave us warning or notification that it would be done. My husband and I are newlyweds and just started our careers. We are on a tight budget and live penny by penny. We had budgeted for this stay back in Dec. and could swear that we paid the amt. Unfortunately, we can't seem to locate our Dec./Jan. bank statement to be sure. This is now going to put us in the red until next payday. Is there anything we can do legally? Is there any action that we can take? I want answers, but it appears that the only person who can provide them is on vacation. Any help would be greatly appreciated!
Thanks,
S.B.
