I live in Atlanta, GA. and recently shipped a pair of tickets to a girl in North Carolina. I offered free shipping, but kindly shipped it via priority mail with tracking (NOT signature confirmation).
I sent them out on October 3rd with my wife as a witness. On the 10th, the buyer contacted me and said she still hadn't received them. I checked the tracking number and it says it was received at her zip code on the morning of October 5th. Now she says if they don't show up, that she'll want a refund ($400+) so she can purchase more tickets before the show.
Here is something that may influence your insight -- I had offered insurance (as I do on all of my auctions) for $2. She is the FIRST person to purchase it and I HONESTLY overlooked it, so I didn't purchase it for her. HOWEVER, that doesn't change the fact that I delivered it as promised and it was received at her end somewhere. Who is to say she isn't lying and didn't get them and just wants the money back to boot? With whom does the burden of proof lie?
Should I refund her $2 in the meantime? Whether the tickets come back or not, I think it'd be the right thing to do, since it was something I failed to deliver on (pun not intended).
She paid via Paypal -- and one can file "challenges" with them. I've spoken to a rep at Paypal in the meantime, just to see if I stand to lose the $400 if in fact she never gets them, and they said in past cases, if you have proof of shipping, that the seller is safe. But does the lack of insurance change that?
Your thoughts are appreciated!