What is the name of your state (only U.S. law)? PA
On Cybermonday I ordered several items online from usa.tommy.com. An email saying that my order had been received was sent including an order number, item detail and shipping details. It also said my debit card had been charged with the amount on Nov 27th. The items were supposed to arrive within 10 days.
Since I didn't receive the package till today I called the customer service. I was told that this order had been rejected because of unknown reasons. Usually the customers would then receive a cancellation email. They were sorry that I didn't receive the correct email and offered me 20% on my next purchase.
Didn't we have a contract that creates an obligation for them to deliver the items and for me to pay? Do I have any consumer rights to claim for my order?
I'm glad about any thought about this issue.
http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
On Cybermonday I ordered several items online from usa.tommy.com. An email saying that my order had been received was sent including an order number, item detail and shipping details. It also said my debit card had been charged with the amount on Nov 27th. The items were supposed to arrive within 10 days.
Since I didn't receive the package till today I called the customer service. I was told that this order had been rejected because of unknown reasons. Usually the customers would then receive a cancellation email. They were sorry that I didn't receive the correct email and offered me 20% on my next purchase.
Didn't we have a contract that creates an obligation for them to deliver the items and for me to pay? Do I have any consumer rights to claim for my order?
I'm glad about any thought about this issue.
http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule