What is the name of your state? CA
I ordered a 2405FPW from Dell.com at the listed price of $428. I have received the following:
1: Order acceptance email with the item at $428
2: Order confirmation email with the item at $428
3: Shipping confirmation email
The item recieved was not the right model number, they sent me the 2005FPW, which is a monitor that is 4 inches smaller. All the emails that I received specifically stated that it was a 2405FPW that I was ordering.
After calling Dell they said there was a mistake and that I could do one of the following
1: Keep the 2005FPW and they will issue a $100 coupon
2: Return the 2005FPW for a full credit refund
3: Pay an additional $600 for the 2405FPW and return 2005FPW
What I am trying to figure out is if DELL is obligated to send me the 2405FPW monitor at the price that I ordered it since, all the confirmation and shipping emails were sent.
I could see them cancellling the order before they shipped due to the price error but Dell sent me the wrong item.
Is there anything I can do to have DELL honor the price since they sent me the confirmations and actually shipped a product?
Thanks,
David
I ordered a 2405FPW from Dell.com at the listed price of $428. I have received the following:
1: Order acceptance email with the item at $428
2: Order confirmation email with the item at $428
3: Shipping confirmation email
The item recieved was not the right model number, they sent me the 2005FPW, which is a monitor that is 4 inches smaller. All the emails that I received specifically stated that it was a 2405FPW that I was ordering.
After calling Dell they said there was a mistake and that I could do one of the following
1: Keep the 2005FPW and they will issue a $100 coupon
2: Return the 2005FPW for a full credit refund
3: Pay an additional $600 for the 2405FPW and return 2005FPW
What I am trying to figure out is if DELL is obligated to send me the 2405FPW monitor at the price that I ordered it since, all the confirmation and shipping emails were sent.
I could see them cancellling the order before they shipped due to the price error but Dell sent me the wrong item.
Is there anything I can do to have DELL honor the price since they sent me the confirmations and actually shipped a product?
Thanks,
David