What is the name of your state (only U.S. law)? NY
Hi There,
This is my first time here so I apologize in advance if im posting in the wrong place. Secondly I would like to thank anyone for any help/advice I may get regardless of how small.
On to my problem,
I purchased a phone from a wireless phone store in the city (NYC) little over a month ago. I have the receipt saying that I purchased a 64gb rose gold iphone 6s plus Tmobile unlocked. When I went to go pick it up the seller gave me a sealed box with a 16gb iphone. I found that odd so I asked him are you sure this the right phone and he said yes, the box says 16gb but the actual phone is 64gb. So I go home to give the phone to my gf for her birthday and while were syncing the phone to the computer we find out the phone is actually 16gb and only works with tmobile. So I call the store and we have a few texts back and forth and he tells me that the phone supplier made a mistake and that he will let me know when my phone gets in. Two weeks go by and still no phone (I’m constantly texting and calling him for updates in the meantime). Soon I get fed up with the vague excuses so go to the store to talk to him and he tells me that the supplier still hasnt brought the phone and that I should wait. A week goes by and now hes telling me that the phone I want is going to cost me $900. His reasoning is that the unlocked phones or verizon phones are harder to come by so they’re more expensive, but he never once mentioned that to me before my purchase. He also goes on to tell me that if I want I can return the phone he originally gave me and get a refund minus a 35% restocking fee. My question is what I can do in this situation to either get all my money back or the phone I originally paid for? I know that is partially my fault, but I honestly thought that there was a slimmer chance a store will scam me than a random seller on craisglist.
Thank you
Hi There,
This is my first time here so I apologize in advance if im posting in the wrong place. Secondly I would like to thank anyone for any help/advice I may get regardless of how small.
On to my problem,
I purchased a phone from a wireless phone store in the city (NYC) little over a month ago. I have the receipt saying that I purchased a 64gb rose gold iphone 6s plus Tmobile unlocked. When I went to go pick it up the seller gave me a sealed box with a 16gb iphone. I found that odd so I asked him are you sure this the right phone and he said yes, the box says 16gb but the actual phone is 64gb. So I go home to give the phone to my gf for her birthday and while were syncing the phone to the computer we find out the phone is actually 16gb and only works with tmobile. So I call the store and we have a few texts back and forth and he tells me that the phone supplier made a mistake and that he will let me know when my phone gets in. Two weeks go by and still no phone (I’m constantly texting and calling him for updates in the meantime). Soon I get fed up with the vague excuses so go to the store to talk to him and he tells me that the supplier still hasnt brought the phone and that I should wait. A week goes by and now hes telling me that the phone I want is going to cost me $900. His reasoning is that the unlocked phones or verizon phones are harder to come by so they’re more expensive, but he never once mentioned that to me before my purchase. He also goes on to tell me that if I want I can return the phone he originally gave me and get a refund minus a 35% restocking fee. My question is what I can do in this situation to either get all my money back or the phone I originally paid for? I know that is partially my fault, but I honestly thought that there was a slimmer chance a store will scam me than a random seller on craisglist.
Thank you
