Sewer Service

[danno6925]

PA CASE:

My wife recently paid off 2 credit card with the balances shown on our statement. First Bank of America, then Chase cc's were paid in full and each reflected a zero balance after the payments hit the accounts.

Fast forward three months. Nothing has arrived from either company noting we paid off our accounts. Of course, neither did anything arrive noting that our closed accounts had remaining balances either! It turns out that each cc company continued sending my wife emailed statements for remaining balances! - you know, the ones we had just paid off. The problem being that my wife no longer actively checks that email account since it was primarily setup for receiving cc statements.

Now that each company has reported derogatory information, we have had our AMEX closed on us. This is when we figured out what happened.

When contacted, we notified BoA that it was an oversight an we would immediately payoff any remaining balance. They agreed it was an oversight and allowed my wife to payoff the 16.00 balance and did not report it to the credit bureaus... So they say.

Chase on the other hand told my wife that what BoA did was illegal, and could not do the same thing. I personally would like them to cite the statute they would be violating by doing so. Don't think I'm gonna get an answer on that one...

What's the best way to keep oour credit from being ruined by this sewer service??

[JustAPal00]

The best way is to pay your bills on time. Don't make excuses.

[racer72]

The problem being that my wife no longer actively checks that email account since it was primarily setup for receiving cc statements.

This is the ultimate cause of the problem and the party that needs to correct it.

[Some Random Guy]

Chase on the other hand told my wife that what BoA did was illegal, and could not do the same thing. I personally would like them to cite the statute they would be violating by doing so.

Chase is technically correct. It is in the Fair Credit Reporting Act. They are legally obligated to report the true status of your account. This protection was put in place to prevent them from reporting your account as delinquent when it was actualy current.

But in your case your account was delinquent, was reported as such and you want them to deliberately change it to say that it was current because the delinquency was aminor oversight.

Even if it was not illegal, Chase is under no obligation to change your credit history to remove valid information.