Solsticesunglasses.com made amistake with pricing, now they are retracting.

[andromeda25]

What is the name of your state (only U.S. law)? FL
Hello:
On saturday Dec. 10th I received an email with some promotions from Solstice sunglasses they were running during the weekend online. I noticed that when I placed my 4 items in my shopping cart, and after using my promotional code, one came down to $40 dollars and the other three were zero dollars.
I placed the order, I got a confirmation email with my purchase and I do see the charge already pending on my Credit card.
Today I received an email from them telling me " We regret to inform you that your recent in Solsticesunglasses online orders could not be processed due to a system error. We apologize for any inconvenience and appreciate your understanding of this matter"
I contacted them and they are responding me with the same email. As far as I know retail companies should stand to their sales regardless of errors.
Please, I would appreciate some advice.

 

[Antigone*]

What is the name of your state (only U.S. law)? FL
Hello:
On saturday Dec. 10th I received an email with some promotions from Solstice sunglasses they were running during the weekend online. I noticed that when I placed my 4 items in my shopping cart, and after using my promotional code, one came down to $40 dollars and the other three were zero dollars.
I placed the order, I got a confirmation email with my purchase and I do see the charge already pending on my Credit card.
Today I received an email from them telling me " We regret to inform you that your recent in Solsticesunglasses online orders could not be processed due to a system error. We apologize for any inconvenience and appreciate your understanding of this matter"
I contacted them and they are responding me with the same email. As far as I know retail companies should stand to their sales regardless of errors.
Please, I would appreciate some advice.

So if you sent them a check for $400 more than what the order was, would they be entitled to keep the extra money regardless of your error?

 

[andromeda25]

What is that supposed to mean?

 

[Zigner]

What is that supposed to mean?

It means that you don't get to take advantage of a system error.

 

[andromeda25]

you guys seem to be more on the side of the retailer than consumers, but thank you for your lovely advice

 

[Antigone*]

you guys seem to be more on the side of the retailer than consumers, but thank you for your lovely advice

And you seem like you advocate unethical behaviour. How so very sad.

 

[Silverplum]

you guys seem to be more on the side of the retailer than consumers, but thank you for your lovely advice

Absolutely everyone who doesn't hear exactly what they wish says that, but you said it the nicest.