What is the name of your state (only U.S. law)? NJ
Good morning
I will make this long story as short as possible.
In May of this year, I ordered an outdoor sectional sofa from one company. However after finding out that it would take far too long to receive the shipment, I cancelled the order (have proof of cancellation and refund issued) - May 11, 2012
In the meantime, we ordered a sectional from a different company. I was expecting delivery Monday June 4th (today actually). However, on Thursday (May 31st) I received a call from a freight company advising that they had my furniture and could actually deliver it that afternoon. I left work early (1/2 day) to go and meet the driver. The Driver showed up and off loaded the sectional. It was received in good condition but had orange cushions. I thought I had ordered a lime color from the second company but also remembered that I did like the orange so I second guessed myself and figured I had ordered the orange. I signed for the furntiure and brought it inside my home.
The more I thought about it, the more I knew I had NOT ordered orange. I phoned the company whom I had purchased the sectional from and was advised that they did ship the lime color and in fact they see it is scheduledfor delivery on Monday (as I previously stated). They attempted to help me decipher what furniture I was sent. When I mentioned to them it came from a consolidation company called "all Logisitics" (or something like that) - then to Roadrunner and then to the local carrier, they advised that in fact , this furniture, that I had signed for, did NOT come from them.
After about 2 hours of research and 3 different freight companies trying to help me it was figured out that this furniture came from the first company..the company with whom I had cancelled the order and the refund was processed on May 11, 2012.. In fact this shipment came from another customer (who had received a double shipment), the freight company called the consolidation company and they advised them to re-consign to me it was shipped to someone in NY who refused the shipment because he
had already received his shipment from them, and this was a double shipment. Apparently the shipper contacted All Logistics and they told them to reconsign to me.
So now I have furniture in my dining room that does not belong to me (I have not paid for nor do I want to pay for). I have contacted the furniture company and advised them that all furniture is still in the original boxes and I want someone to come and pick it up by Thursday (I have an event scheduled at which I am expecting about 50 people at my house and need this out of the dining room). So far (and I grant you I have just begun the process) , the furniture company can not get itself together...they will not return emails, they have disconnected me twice. What (if anything) can I do with this furniture if they do not pick up by my deadline date of Thursday June 8th?
Thank you for your help
Good morning
I will make this long story as short as possible.
In May of this year, I ordered an outdoor sectional sofa from one company. However after finding out that it would take far too long to receive the shipment, I cancelled the order (have proof of cancellation and refund issued) - May 11, 2012
In the meantime, we ordered a sectional from a different company. I was expecting delivery Monday June 4th (today actually). However, on Thursday (May 31st) I received a call from a freight company advising that they had my furniture and could actually deliver it that afternoon. I left work early (1/2 day) to go and meet the driver. The Driver showed up and off loaded the sectional. It was received in good condition but had orange cushions. I thought I had ordered a lime color from the second company but also remembered that I did like the orange so I second guessed myself and figured I had ordered the orange. I signed for the furntiure and brought it inside my home.
The more I thought about it, the more I knew I had NOT ordered orange. I phoned the company whom I had purchased the sectional from and was advised that they did ship the lime color and in fact they see it is scheduledfor delivery on Monday (as I previously stated). They attempted to help me decipher what furniture I was sent. When I mentioned to them it came from a consolidation company called "all Logisitics" (or something like that) - then to Roadrunner and then to the local carrier, they advised that in fact , this furniture, that I had signed for, did NOT come from them.
After about 2 hours of research and 3 different freight companies trying to help me it was figured out that this furniture came from the first company..the company with whom I had cancelled the order and the refund was processed on May 11, 2012.. In fact this shipment came from another customer (who had received a double shipment), the freight company called the consolidation company and they advised them to re-consign to me it was shipped to someone in NY who refused the shipment because he
had already received his shipment from them, and this was a double shipment. Apparently the shipper contacted All Logistics and they told them to reconsign to me.
So now I have furniture in my dining room that does not belong to me (I have not paid for nor do I want to pay for). I have contacted the furniture company and advised them that all furniture is still in the original boxes and I want someone to come and pick it up by Thursday (I have an event scheduled at which I am expecting about 50 people at my house and need this out of the dining room). So far (and I grant you I have just begun the process) , the furniture company can not get itself together...they will not return emails, they have disconnected me twice. What (if anything) can I do with this furniture if they do not pick up by my deadline date of Thursday June 8th?
Thank you for your help
