The problem here is twofold.You cannot do anything to UPS. File a dispute through Paypal. Follow the procedures and assist the seller in lodging a claim against UPS. Ultimately, it will be up to the seller to establish you received it.
The receiver of the package never has any recourse through UPS, its only the sender of the package that has recourse. The receiver of the package's only recourse is to dispute payment because the item was not received.The problem here is twofold.
If he files a dispute with PayPal, all the seller needs to support their claim is proof of delivery - which UPS has and would be more than willing to provide.
UPS claims that the package was delivered and signed for by a person using OPs name and initials. Unless a specific restricted delivery option is requested, UPS isn't in the habit of asking for proof of identity. They don't ask for a driver's license or other picture ID. Herein lies the problem, because OP claims that the person who signed wasn't them, and UPS is in no great hurry to prove it was - and they may not have to.
Honestly, I'm not sure what recourse OP has. Certainly not thru PayPal, and maybe not even thru UPS under the circumstances. I know if *I* were having a $1200 item delivered to me, I'd restrict the hell out of that delivery to make sure that I, or someone I authorized, got it. I've had my issues in the past with UPS, and this would be a tough nut to take.
And, AGAIN, all the sender needs to do is show the signed proof of delivery and he's done. Paypal will rule against the OP.The receiver of the package never has any recourse through UPS, its only the sender of the package that has recourse. The receiver of the package's only recourse is to dispute payment because the item was not received.
Therefore the OP really should dispute the item via Paypal, which will force the sender to lean more on UPS to resolve the problem. It may not get resolved in the OP's favor, but it should be disputed via Paypal.
He has other recourse. He could file a complaint with the police regarding the theft of the package. The amount of the product bought may be a felony and cause a criminal investigation.The receiver of the package never has any recourse through UPS, its only the sender of the package that has recourse. The receiver of the package's only recourse is to dispute payment because the item was not received.
Therefore the OP really should dispute the item via Paypal, which will force the sender to lean more on UPS to resolve the problem. It may not get resolved in the OP's favor, but it should be disputed via Paypal.
Not in my experience. My experience is that paypay realizes that UPS frequently just leaves packages at the door where they can be stolen, and that initials don't constitute a signature, even with UPS. The bigger problem is likely that the sender did not insure the package with UPS for its full value.And, AGAIN, all the sender needs to do is show the signed proof of delivery and he's done. Paypal will rule against the OP.
Fair enough (to both people who said substantially the same thing to me )Not in my experience. My experience is that paypay realizes that UPS frequently just leaves packages at the door where they can be stolen, and that initials don't constitute a signature, even with UPS. The bigger problem is likely that the sender did not insure the package with UPS for its full value.
Nope, the other is EXACTLY my experience with PayPal. The e-signature confirmation will be the end of story as far as PayPal is concerned.Not in my experience. My experience is that paypay realizes that UPS frequently just leaves packages at the door where they can be stolen, and that initials don't constitute a signature, even with UPS. The bigger problem is likely that the sender did not insure the package with UPS for its full value.
Opposite of my experience. In fact, I have never seen it go that way unless UPS ponies up with a full fledged signature. So I guess that we have had different experiences.Nope, the other is EXACTLY my experience with PayPal. The e-signature confirmation will be the end of story as far as PayPal is concerned.
This is why you should ALWAYS back your PayPal payments with a credit card rather than your account balance or a checking account draft.
After giving paypal their chance, you can then go to the credit card company who is MUCH MORE consumer friendly than PayPal.