gasgirl0595
Junior Member
What is the name of your state (only U.S. law)? Mississippi
I am hoping someone can help with this matter. I sold my diamond necklace thru ebay recently to a buyer in California for $3000. I went to the UPS Service Center in Gulfport, MS, watched as a UPS employee packaged the item, I declared what was in the package and requested it be insured for the selling price of $3000. A few days later I got a message by the buyer thru ebay requesting a refund because she did not receive the item although UPS tracking said it was delivered the day before and left at the front door. I notified UPS of the missing package to start an investigation and a case was opened automatically thru ebay when the buyer requested a refund. About a week later UPS said they could not locate the package and it was delivered according to their records so I initiated an insurance claim. In the mean time ebay notified me that I had no recourse but to issue a refund the buyer (the funds were being held by paypal) and that they would find in the buyers favor because there was no signature confirmation obtained at time of delivery so I requested that the buyer be refunded her payment. Now, UPS is requesting I provide a police report filed by the buyer for the missing/stolen package or they will reject my claim. For the last few days I have been emailing the buyer asking her to file a police report but she will not help. What recourse do I have if the buyer won't file a report with the police and because of it UPS will not honor my claim? I am in Mississippi and the buyer is in California.
I am hoping someone can help with this matter. I sold my diamond necklace thru ebay recently to a buyer in California for $3000. I went to the UPS Service Center in Gulfport, MS, watched as a UPS employee packaged the item, I declared what was in the package and requested it be insured for the selling price of $3000. A few days later I got a message by the buyer thru ebay requesting a refund because she did not receive the item although UPS tracking said it was delivered the day before and left at the front door. I notified UPS of the missing package to start an investigation and a case was opened automatically thru ebay when the buyer requested a refund. About a week later UPS said they could not locate the package and it was delivered according to their records so I initiated an insurance claim. In the mean time ebay notified me that I had no recourse but to issue a refund the buyer (the funds were being held by paypal) and that they would find in the buyers favor because there was no signature confirmation obtained at time of delivery so I requested that the buyer be refunded her payment. Now, UPS is requesting I provide a police report filed by the buyer for the missing/stolen package or they will reject my claim. For the last few days I have been emailing the buyer asking her to file a police report but she will not help. What recourse do I have if the buyer won't file a report with the police and because of it UPS will not honor my claim? I am in Mississippi and the buyer is in California.