Recording phone calls.

[Xeno242]

What is the name of your state (only U.S. law)? California.

If a company (in or out side of California) gives me a recording saying "This call may be recorded for customer service reasons" does this give me permission to also record the call without informing them?

 

[CdwJava]

What is the name of your state (only U.S. law)? California.

If a company (in or out side of California) gives me a recording saying "This call may be recorded for customer service reasons" does this give me permission to also record the call without informing them?

Common sense would seem to indicate that it would. Maybe. But, if you intend to record the conversation you might also consider informing the person at the other end that you are doing so. Keep in mind that the company doing the calling and recording is ostensibly doing it randomly and for "quality control" purposes (ad evaluation of employees) while you may be using it for other purposes.

To be legally safe, before you record anyone TELL them you are doing so.

 

[cbg]

And don't forget that there are Federal laws as well as state, in the event that you are in one state and the office you are talking to is in another.

 

[quincy]

What is the name of your state (only U.S. law)? California.

If a company (in or out side of California) gives me a recording saying "This call may be recorded for customer service reasons" does this give me permission to also record the call without informing them?

If you continue with the call, the company has YOUR consent to record. You, in turn, need THEIR consent to record. You should inform them of your intent to record the call. They, then, have the same opportunity to stop the call or hang up on you as you have been given with their notice to you.

Because states have different consent laws, it is important to give notice whenever you intend to record a call.