What is the name of your state? FL
I have an automotive performance shop. A customer was leaving the showroom and walked directly into the door. Pull, not push type of situation. Someow, his knee hits the glass door and cracks it, with the cracks spreading half of the entire door. It looks like someone hit a baseball into the glass door.
I ask him for his information and then he claims that his knee hurts. He says that "if we want to play that game, he wants my insurance company's information." He says that he's the customer so that means I'm liable and "if I went to his house and walked into his door, he'd be liable." I do not understand the logic in that argument. Just because you're on someone else's property it doesn't mean you can go break all of their property and it is their fault merely because of the location. I do not give him my insurance info.
Also, I have 3 witnesses who saw the entire thing and they were completely flabbergasted at A) how he managed to walk into a door with his knee and B) the fact that he claimed it was my fault. They also noticed that his pain appeared when I asked for his info and seemed to disappear when he was walking out.
The amount to repair the door is $225 and well below my deductible. I have a feeling that I will be paying for the new glass regardless but I was considering sending him a bill. What would be a proper course of action? Would I have any recourse if he did not pay the bill?
Thanks for any info!
I have an automotive performance shop. A customer was leaving the showroom and walked directly into the door. Pull, not push type of situation. Someow, his knee hits the glass door and cracks it, with the cracks spreading half of the entire door. It looks like someone hit a baseball into the glass door.
I ask him for his information and then he claims that his knee hurts. He says that "if we want to play that game, he wants my insurance company's information." He says that he's the customer so that means I'm liable and "if I went to his house and walked into his door, he'd be liable." I do not understand the logic in that argument. Just because you're on someone else's property it doesn't mean you can go break all of their property and it is their fault merely because of the location. I do not give him my insurance info.
Also, I have 3 witnesses who saw the entire thing and they were completely flabbergasted at A) how he managed to walk into a door with his knee and B) the fact that he claimed it was my fault. They also noticed that his pain appeared when I asked for his info and seemed to disappear when he was walking out.
The amount to repair the door is $225 and well below my deductible. I have a feeling that I will be paying for the new glass regardless but I was considering sending him a bill. What would be a proper course of action? Would I have any recourse if he did not pay the bill?
Thanks for any info!