What is the name of your state? CA
Hi all,
I'm new to this forum so please forgive me if this was asked previously. I own a restaurant that serves all kinds of nuts in our dishes. We've taken precautions to warn our customers of the fact by affixing stickers in plain sight at several locations throughout the restaurant stating that our restaurant is not a nut free environment. Last week we had a customer who is highly allergic to nuts order a dish that did not contain any nuts, but unfortunately, it must have had some nut residue from a previous dish mix in with it. It is nearly impossible to eliminate the chance that there won't be any residue crossed between dishes, since we use the same grill to cook a multitude of combinations. The customer did not inform us of his allergy beforehand, otherwise, we would have warned him or suggest some other dish that would have zero chance of nut residue contamination. He called yesterday screaming profanity at my hostess, crew & me for being negligent & wants me to pay for his hospital bill. He said many things to degrade my crew & also said inappropriate words regarding how "ignorant" the female gender is. All the while, we were professional & apologized, but he didn't want anything other that money. I informed him of our allergen warnings posted in plain sight in the store & he said "That doesn't apply to me." I asked "Why didn't you inform your waiter that you were allergic to nuts?" & he said, "Why would I inform her of my allergy if I ordered a dish that doesn't contain nuts?" Well, that's the gist of the situation. Any advice as to how I should handle this situation? Thanks in advance!
Hi all,
I'm new to this forum so please forgive me if this was asked previously. I own a restaurant that serves all kinds of nuts in our dishes. We've taken precautions to warn our customers of the fact by affixing stickers in plain sight at several locations throughout the restaurant stating that our restaurant is not a nut free environment. Last week we had a customer who is highly allergic to nuts order a dish that did not contain any nuts, but unfortunately, it must have had some nut residue from a previous dish mix in with it. It is nearly impossible to eliminate the chance that there won't be any residue crossed between dishes, since we use the same grill to cook a multitude of combinations. The customer did not inform us of his allergy beforehand, otherwise, we would have warned him or suggest some other dish that would have zero chance of nut residue contamination. He called yesterday screaming profanity at my hostess, crew & me for being negligent & wants me to pay for his hospital bill. He said many things to degrade my crew & also said inappropriate words regarding how "ignorant" the female gender is. All the while, we were professional & apologized, but he didn't want anything other that money. I informed him of our allergen warnings posted in plain sight in the store & he said "That doesn't apply to me." I asked "Why didn't you inform your waiter that you were allergic to nuts?" & he said, "Why would I inform her of my allergy if I ordered a dish that doesn't contain nuts?" Well, that's the gist of the situation. Any advice as to how I should handle this situation? Thanks in advance!