trouble while renting in the Smoky Mountains

What is the name of your state? incident happened in Tennessee.

While renting a Chalet in the Smoky Mountains we had a problem. A running faucet flooded the floor and water was left standing for around 2 hours before it was discovered. Everything was cleaned up and a note was left for us to call the rental agency about the issue and they said that there was damage to the floor. I looked at the floor and could tell where they had pulled the corner of 4 self sticking tiles. The subfloor was wet but by no means was it damaged. The only damage was to the 4 tiles that were peeled up at the corners so I figured $15 at the most. ((I do renovations on the side) I went to the rental agency and the manager said they had a contractor in to look at the floor and that they had charged $500 to my credit card. I about hit the floor. When I checked in I signed an agreement that I would pay for any damages and I still have no problem with paying. The agency did not provide any paperwork supporting the $500 charge. They said I could either sign it or they would call the local police to register a complaint. I signed the receipt. All of this happened on 4/16. Nothing has been done to the floor. I have called every week to see what has happened. Now I get the answer that they will not be able to look at until maybe 5/12. I have requested the appraisel from 3 contractors. Since they are dragging their feet can I now request that they refund my card and tell them is not I will have to file with their local authority for services not rendered. I will soon be charged interest for this charge.

[HomeGuru]

Originally posted by randyw279
What is the name of your state? incident happened in Tennessee.

While renting a Chalet in the Smoky Mountains we had a problem. A running faucet flooded the floor and water was left standing for around 2 hours before it was discovered. Everything was cleaned up and a note was left for us to call the rental agency about the issue and they said that there was damage to the floor. I looked at the floor and could tell where they had pulled the corner of 4 self sticking tiles. The subfloor was wet but by no means was it damaged. The only damage was to the 4 tiles that were peeled up at the corners so I figured $15 at the most. ((I do renovations on the side) I went to the rental agency and the manager said they had a contractor in to look at the floor and that they had charged $500 to my credit card. I about hit the floor. When I checked in I signed an agreement that I would pay for any damages and I still have no problem with paying. The agency did not provide any paperwork supporting the $500 charge. They said I could either sign it or they would call the local police to register a complaint. I signed the receipt. All of this happened on 4/16. Nothing has been done to the floor. I have called every week to see what has happened. Now I get the answer that they will not be able to look at until maybe 5/12. I have requested the appraisel from 3 contractors. Since they are dragging their feet can I now request that they refund my card and tell them is not I will have to file with their local authority for services not rendered. I will soon be charged interest for this charge.

**A: and what was the cause of the running faucet? A ghost or perhaps a large Smokey Mountain rat?

Either one would have been a valid culprit. It was more along the lines of distracted by the kids and being late for something.

[HomeGuru]

Originally posted by randyw279
Either one would have been a valid culprit. It was more along the lines of distracted by the kids and being late for something.

**A: ok, thanks. Then you are liable.

I understand that I am liable and I have no problem with paying for whatever damages were caused. My problem is that they with drew money from my account and have done nothing since then. If the floor was damaged it is just getting worse the longer they wait so I will have to pay more.

[HomeGuru]

Originally posted by randyw279
I understand that I am liable and I have no problem with paying for whatever damages were caused. My problem is that they with drew money from my account and have done nothing since then. If the floor was damaged it is just getting worse the longer they wait so I will have to pay more.

**A: no, just agree to the $500 charge and that's it. No open charge.

When I spoke with the manager he said that if it cost over $500 they would add the additional and if it was under $500 they would refund the difference. My assessment of the situation when we left was that it would cost around $30 to fix. I even told them that I would fix it before I left and even repair the tiles that they damaged during their inspection. My idea is to charge back the interest accrued on the charge card to them until the repairs are made and discuss with them possibly filing charges against them for services paid but not rendered. Hopefully this will speed up the process. Any feedback?

[HomeGuru]

Originally posted by randyw279
When I spoke with the manager he said that if it cost over $500 they would add the additional and if it was under $500 they would refund the difference. My assessment of the situation when we left was that it would cost around $30 to fix. I even told them that I would fix it before I left and even repair the tiles that they damaged during their inspection. My idea is to charge back the interest accrued on the charge card to them until the repairs are made and discuss with them possibly filing charges against them for services paid but not rendered. Hopefully this will speed up the process. Any feedback?

**A: no.