S
seanyu
Guest
What is the name of your state? New YorkWhat is the name of your state? New York
It was just about a memory of $35! Maybe it can not be a small claim, but I still want some kind of justice.
Last December, I bought a 256MB memory from an online store which is located in California. I received it in early January but it did not work. So I asked them to offer a refund or exchange. They told me to send it back so that they could send me a new one. I then sent it back to them via USPS priority mail. In mid February they told me on the phone that they had received it and would send me a new one soon. However, I never received it after a reasonable period. So I emailed them. They replied that they had sent it out and I should be patient. So I kept waiting till late April when I still had not got it. Then when I called them, they told me that they had not received the item I returned to them!!! --After a lot of phone calls and emails discussing when I could receive the new item, they told me that they had not received my item, and thus they had never sent the new one out!
Later we had a few discussions. Once they said they would forget about whether they had received my item, and would just send me a new one. Today when I called them, we came back to the question again: whether they had received my item! And whether I had sent out the item!
Actually it was just a deal of 35 bucks. However, I feel annoyed and humiliated. If they told me earlier that they had not received it, I would had nothing to say. However, it was not like that.
What should I do? I want a memory which I deserve and an apology. Can I get them for free?
Any advice from you will be appreciated.
P.S.:
my only evidence is a few email messages. In their March 8th message, they told me that they had sent me a new one(This implied that they had received the bad memory). I did not record our conversations. And when I sent them the returning memory, I used priority mail but did not asked an insurance.
It was just about a memory of $35! Maybe it can not be a small claim, but I still want some kind of justice.
Last December, I bought a 256MB memory from an online store which is located in California. I received it in early January but it did not work. So I asked them to offer a refund or exchange. They told me to send it back so that they could send me a new one. I then sent it back to them via USPS priority mail. In mid February they told me on the phone that they had received it and would send me a new one soon. However, I never received it after a reasonable period. So I emailed them. They replied that they had sent it out and I should be patient. So I kept waiting till late April when I still had not got it. Then when I called them, they told me that they had not received the item I returned to them!!! --After a lot of phone calls and emails discussing when I could receive the new item, they told me that they had not received my item, and thus they had never sent the new one out!
Later we had a few discussions. Once they said they would forget about whether they had received my item, and would just send me a new one. Today when I called them, we came back to the question again: whether they had received my item! And whether I had sent out the item!
Actually it was just a deal of 35 bucks. However, I feel annoyed and humiliated. If they told me earlier that they had not received it, I would had nothing to say. However, it was not like that.
What should I do? I want a memory which I deserve and an apology. Can I get them for free?
Any advice from you will be appreciated.
P.S.:
my only evidence is a few email messages. In their March 8th message, they told me that they had sent me a new one(This implied that they had received the bad memory). I did not record our conversations. And when I sent them the returning memory, I used priority mail but did not asked an insurance.