F
fujineko
Guest
What is the name of your state? Arizona
My husband and I went to Chevron Oilstop for an oil change. They asked for the year and the milage of the car. Besides the oil change, they recommended us many other services and products they had to offer. One of them was the transmission services and we accepted it. It included partial exchange of the fluids and a bottle of conditioner. 20 miles after we left there, the tranny got fried. The bill is $2000 and they won't pay, although they admitted partial responsibility. Their argument was that the tranny's maintenance was not up to date, and the tranny was old to begin with.
Our argument is that, we bought the car used and we were not responsible to know every single maintenance that was due. I don't think every single driver who uses their service know the exact history of the car. In fact, we wanted to keep up with the maintenance, so we drove into the place in good faith. We saw the Chevron Logo, so we subconsciously assumed they would do a good job.
Sure they can say our car was over due, but they have this sign that stated their 32 Pt. Service. This was included in the basic service. One article stated, "Check the transmission for the maintenance needs." They obviousely skipped this paid service because we found out later (from them) that our car WAS over due in maint., but they didn't tell us. The proper maintenance was to change the tranny filter and flush the system, according to the recommendation. Their website stated that they do nothing more or less than the recommendation. But they did nothing the recommendation said...all they did was something the recommendation didn't stated. I have asked around people who knows about the tranny and they all said the filter change was necessary. The very reason that broke our tranny was because they did not change the filter, and the substances loosened up by the conditioner clogged the filter, starved the tranny of fluids and broke the second gear band.
In my opinions, they should have pointed us to the tranny experts when they asked about the model and the milage. If they keep the recommendations, they knew our service was past due. Since they don't offer what the reccomendation suggested, they should have told us what we needed and where we needed to go to fullfill them. Again, we paid for them to tell us that. Instead they got greedy with the $33 extra dollars and sold us their improvised services that broke the car.
I really would like to know if we have a case if we take this to the small claims. There aren't many local civil lawyers around, and they have blown us off perhaps because there isn't much money involved for them. We are each other's witnesses, and a friend was with us all the time to be another witness. The mechanic who tear down the car for the investigation wouldn't give us an affadavid because the company was in business relations with Oilstop. Please help us win this case, any advise would be helpful. If you should have any questions about the case, feel free to post them.
We are poor nobodies but honest, hard working poeple. The only mistake we made was that we drove into the nightmare oil change one day....
My husband and I went to Chevron Oilstop for an oil change. They asked for the year and the milage of the car. Besides the oil change, they recommended us many other services and products they had to offer. One of them was the transmission services and we accepted it. It included partial exchange of the fluids and a bottle of conditioner. 20 miles after we left there, the tranny got fried. The bill is $2000 and they won't pay, although they admitted partial responsibility. Their argument was that the tranny's maintenance was not up to date, and the tranny was old to begin with.
Our argument is that, we bought the car used and we were not responsible to know every single maintenance that was due. I don't think every single driver who uses their service know the exact history of the car. In fact, we wanted to keep up with the maintenance, so we drove into the place in good faith. We saw the Chevron Logo, so we subconsciously assumed they would do a good job.
Sure they can say our car was over due, but they have this sign that stated their 32 Pt. Service. This was included in the basic service. One article stated, "Check the transmission for the maintenance needs." They obviousely skipped this paid service because we found out later (from them) that our car WAS over due in maint., but they didn't tell us. The proper maintenance was to change the tranny filter and flush the system, according to the recommendation. Their website stated that they do nothing more or less than the recommendation. But they did nothing the recommendation said...all they did was something the recommendation didn't stated. I have asked around people who knows about the tranny and they all said the filter change was necessary. The very reason that broke our tranny was because they did not change the filter, and the substances loosened up by the conditioner clogged the filter, starved the tranny of fluids and broke the second gear band.
In my opinions, they should have pointed us to the tranny experts when they asked about the model and the milage. If they keep the recommendations, they knew our service was past due. Since they don't offer what the reccomendation suggested, they should have told us what we needed and where we needed to go to fullfill them. Again, we paid for them to tell us that. Instead they got greedy with the $33 extra dollars and sold us their improvised services that broke the car.
I really would like to know if we have a case if we take this to the small claims. There aren't many local civil lawyers around, and they have blown us off perhaps because there isn't much money involved for them. We are each other's witnesses, and a friend was with us all the time to be another witness. The mechanic who tear down the car for the investigation wouldn't give us an affadavid because the company was in business relations with Oilstop. Please help us win this case, any advise would be helpful. If you should have any questions about the case, feel free to post them.
We are poor nobodies but honest, hard working poeple. The only mistake we made was that we drove into the nightmare oil change one day....