H
HockeyMom
Guest
What is the name of your state?
Massachusetts
My 11 yr old son tried out and was chosen for a "select" hockey team. From the team's advertisements (and website) we believed that this was "AA" hockey which means that the teams that play in this league are a bit more competitive and receive more development (skill sessions, practice, etc.) than "town" hockey programs.
From the beginning it was obvious that the team was no where near the skill level of "AA" hockey. The practice sessions were disorganized. Many times the head coach would not show up for games or practice without explanation. When I tried to talk to the coach about the situation I was informed, "If you don't like the way I coach, there's the door."
Consequently, we removed our son from the team. We contacted the business office of the hockey program and informed them that we wanted our son moved to a different team or we wanted a pro-rated refund.
The only other team in the program that our son could play for already had a full roster and so we again requested a refund. We were told to contact the Vice-president of the organization, which we did and informed him of what had occurred and what we expected in terms of a refund. We were told that pursuant to a discussion between the President, Vice-President and the coach (?!) we were to receive no refund and no credit for other programs because we had removed our son from the team. When I asked to get this information in writing from them, the Vice-President refused.
My husband and I are considering filing a small claims action to recover $1500.00. We view this as a consumer issue. We paid this company to provide a service that they have not provided. Does this sound like a viable case?
We live in MA, but the hockey program is located in New Hampshire. Do we have the choice of filing in MA or NH?
Thanks very much for any advice.
Massachusetts
My 11 yr old son tried out and was chosen for a "select" hockey team. From the team's advertisements (and website) we believed that this was "AA" hockey which means that the teams that play in this league are a bit more competitive and receive more development (skill sessions, practice, etc.) than "town" hockey programs.
From the beginning it was obvious that the team was no where near the skill level of "AA" hockey. The practice sessions were disorganized. Many times the head coach would not show up for games or practice without explanation. When I tried to talk to the coach about the situation I was informed, "If you don't like the way I coach, there's the door."
Consequently, we removed our son from the team. We contacted the business office of the hockey program and informed them that we wanted our son moved to a different team or we wanted a pro-rated refund.
The only other team in the program that our son could play for already had a full roster and so we again requested a refund. We were told to contact the Vice-president of the organization, which we did and informed him of what had occurred and what we expected in terms of a refund. We were told that pursuant to a discussion between the President, Vice-President and the coach (?!) we were to receive no refund and no credit for other programs because we had removed our son from the team. When I asked to get this information in writing from them, the Vice-President refused.
My husband and I are considering filing a small claims action to recover $1500.00. We view this as a consumer issue. We paid this company to provide a service that they have not provided. Does this sound like a viable case?
We live in MA, but the hockey program is located in New Hampshire. Do we have the choice of filing in MA or NH?
Thanks very much for any advice.