What is the name of your state? California
A couple months ago I was looking at my bank statements and noticed that each month, for the last several months, $26 was missing from my account. I asked my bank about it and they said it was being charged to my account by a place in Georgia called Pre-paid Legal Services, Inc.
I called them immediately and asked why were they charging me for something I never signed up for, and just how they got my c/c info in the first place.
The girl I spoke to said that I had been signed up some months ago and that there was a signed paper contract on file. I informed her that I signed nothing, had no idea I had an account and stop taking my $$. She told me she'd need to send me some info that I'd fill out so they could start their researching process.
Several days later I got a letter from them asking me to select a new payment option and send it back to them. Nothing about researching an account was even hinted at.
I called again and asked if they could please fax me a copy of my signed agreement. The girl said, "No, it's against company policy." I went up the chain of command and was very rudely treated by the last person I spoke to. She said that my contract was right in front of her, so I had an account and no right to dispute it or to demand my money back. I told her to prove it to me... knowing that there was no way that they would have my signature on anything. She flat-out refused.
I filed this story with my bank and they awarded me a provisional credit of all the money they'd taken from me.
My questions are these
:
1) If I WERE to have signed something, would it be my right to request a copy for my records? Or is this 'company policy' a legit answer?
2) Is there anything I can/should do to follow this up? What if they were to get a hold of my new c/c number?
Thanks,
Gryn
A couple months ago I was looking at my bank statements and noticed that each month, for the last several months, $26 was missing from my account. I asked my bank about it and they said it was being charged to my account by a place in Georgia called Pre-paid Legal Services, Inc.
I called them immediately and asked why were they charging me for something I never signed up for, and just how they got my c/c info in the first place.
The girl I spoke to said that I had been signed up some months ago and that there was a signed paper contract on file. I informed her that I signed nothing, had no idea I had an account and stop taking my $$. She told me she'd need to send me some info that I'd fill out so they could start their researching process.
Several days later I got a letter from them asking me to select a new payment option and send it back to them. Nothing about researching an account was even hinted at.
I called again and asked if they could please fax me a copy of my signed agreement. The girl said, "No, it's against company policy." I went up the chain of command and was very rudely treated by the last person I spoke to. She said that my contract was right in front of her, so I had an account and no right to dispute it or to demand my money back. I told her to prove it to me... knowing that there was no way that they would have my signature on anything. She flat-out refused.
I filed this story with my bank and they awarded me a provisional credit of all the money they'd taken from me.
My questions are these
:
1) If I WERE to have signed something, would it be my right to request a copy for my records? Or is this 'company policy' a legit answer?
2) Is there anything I can/should do to follow this up? What if they were to get a hold of my new c/c number?
Thanks,
Gryn