G
glaconte
Guest
What is the name of your state?What is the name of your state?What is the name of your state? Florida
I have a customer who is unsatisfied with the quality of a print job I did for her. She ordered brochures and catalogs. The job was perfectly fine, it just did not meet her "standards" I can explain further if needed. I did offer a proof 3 times prior to printing her materials, but she was in a hurry and did not accept the offer of a proof.
Now, she wants a full refund, has insulted my equipment and my overall customer service abilities, over and over. We are both members of a public forum (similar to this one) and she has threatened filing a PUBLIC complaint about my services on the board.
Normally, I do not give refunds or credits after a job has been printed, but after many emails, I finally decided to "try" and find a resolution to the delimma since I do a lot of business on the forum and I really did want to make her happy.
I offered her a credit for 1/2 of the $ 338.00 she paid for (200) 6 page catalogs, including folding, stapling and shipping. (that works out to about $ .33 cents per FULL COLOR page ).
I told her the credit would be for B&W printing only since she wasn't happy with the color quality or the equipment I was using (long story). She could use it for any printed material such as newsletters, envelopes etc. as long as it was in B&W. She sent me an email tonight refusing the offer. She also said her attorney told her it was a "bad faith" offer!!! (no, it was not!! )
Here's my question: Can I offer a free copy of the catalog/brochures to other members who read the thread, so they can judge for themselves??? I have consulted several professional opinions as to the quality and they all agree there is NOTHING wrong with the print quality and no reason to issue a refund or credit.
Will I break any laws by offering a copy of her brochure and catalog since she is the one bringing this transaction public? There were no confidentiality agreements signed.
Thanks in advance for any help or information!
~ Ginger ~
I have a customer who is unsatisfied with the quality of a print job I did for her. She ordered brochures and catalogs. The job was perfectly fine, it just did not meet her "standards" I can explain further if needed. I did offer a proof 3 times prior to printing her materials, but she was in a hurry and did not accept the offer of a proof.
Now, she wants a full refund, has insulted my equipment and my overall customer service abilities, over and over. We are both members of a public forum (similar to this one) and she has threatened filing a PUBLIC complaint about my services on the board.
Normally, I do not give refunds or credits after a job has been printed, but after many emails, I finally decided to "try" and find a resolution to the delimma since I do a lot of business on the forum and I really did want to make her happy.
I offered her a credit for 1/2 of the $ 338.00 she paid for (200) 6 page catalogs, including folding, stapling and shipping. (that works out to about $ .33 cents per FULL COLOR page ).
I told her the credit would be for B&W printing only since she wasn't happy with the color quality or the equipment I was using (long story). She could use it for any printed material such as newsletters, envelopes etc. as long as it was in B&W. She sent me an email tonight refusing the offer. She also said her attorney told her it was a "bad faith" offer!!! (no, it was not!! )
Here's my question: Can I offer a free copy of the catalog/brochures to other members who read the thread, so they can judge for themselves??? I have consulted several professional opinions as to the quality and they all agree there is NOTHING wrong with the print quality and no reason to issue a refund or credit.
Will I break any laws by offering a copy of her brochure and catalog since she is the one bringing this transaction public? There were no confidentiality agreements signed.
Thanks in advance for any help or information!
~ Ginger ~