F
florin
Guest
What is the name of your state? CT
On August 2, 2004, I signed up for the unlimited usage package with SBC CT. They offered unlimited local and long distance calls for 65$/month, with an additional 25$ discount for the first month.
On August 7, 2004, I switched to ATT as a long distance carrier. I called SBC and notified them of the change on August 11.
Without notifying me, either when I called them, or in writing, SBC has charged me for the calls placed between August 2 and August 7, retroactively, at 0.1$/minute. The associate I spoke with on August 11 did not mention that this would happen, nor did I receive a letter indicating it.
After discovering on the SBC web page that I was supposed to pay a huge
bill for the calls placed between August 2 and 7, I called SBC Customer Service to solve the situation. The manager I spoke to did not acknowledge a problem, but offered to "split it" so I would pay 50% of the bill.
I would want to know what is the best course of action. My main complain is that there is no provision, in the service letters I received from SBC, stating that calls would be billed retroactively, at a rate established unilaterally by SBC, in the event the long distance carried is changed. Should I try to go to Small Claims Court? Should I formally complain at the SBC Legal Office?
Thank you in advance for your advice.
Florin
On August 2, 2004, I signed up for the unlimited usage package with SBC CT. They offered unlimited local and long distance calls for 65$/month, with an additional 25$ discount for the first month.
On August 7, 2004, I switched to ATT as a long distance carrier. I called SBC and notified them of the change on August 11.
Without notifying me, either when I called them, or in writing, SBC has charged me for the calls placed between August 2 and August 7, retroactively, at 0.1$/minute. The associate I spoke with on August 11 did not mention that this would happen, nor did I receive a letter indicating it.
After discovering on the SBC web page that I was supposed to pay a huge
bill for the calls placed between August 2 and 7, I called SBC Customer Service to solve the situation. The manager I spoke to did not acknowledge a problem, but offered to "split it" so I would pay 50% of the bill.
I would want to know what is the best course of action. My main complain is that there is no provision, in the service letters I received from SBC, stating that calls would be billed retroactively, at a rate established unilaterally by SBC, in the event the long distance carried is changed. Should I try to go to Small Claims Court? Should I formally complain at the SBC Legal Office?
Thank you in advance for your advice.
Florin