I live in TEXAS.
I have read this whole forum and found so many instances just like mine.
With this problem running so rampant why haven't we put a stop to it yet?
I have T-Mobile. I completed my contract 3 years ago and have been month to month ever since.
In June of this year, I decided I wanted more minutes. I called T-Mobile and asked to increase my monthly minutes. He offered me a promotion only available to new customers and a new phone at a reduced price, BUT I SAID NO to the offer because it required a 1 year contract.
I told T-Mobile that I will not enter into another contract because I like the freedom of being able to leave at any time. After T-Mobile read the computer generated persuasion tactics we agreed that I would take a non-promotional package in which I DID NOT ENTER INTO A NEW CONTRACT.
But as most of you know a majority of these Cellular companies and their representatives that we work with directly ARE LIARS AND CHEATS.
3 months later, I want to change my plan with T-Mobile from a monthly package to prepaid minutes. Guess what T-Mobile says, yep you guessed it, I am currently in a 12 month contract, in which went into effect when I increased my monthly minutes.
I asked them to send me the contract in which I signed. They said it was a verbal agreement.
I told them that they either made a mistake or they are straight out lying because my conversation with T-Mobile while I was increasing my plan CENTERED AROUND THERE BEING ABSOLUTELY NO CONTRACT.
Because we hear that phrase "these calls are recorded for quality assurance" whenever we talk with T-Mobile, I told T-Mobile to check the conversation in order to prove that I did not enter into this 'verbal agreement'. T-Mobile told me that they do not need to do that because it says in their computer system that I did make the verbal agreement.
I then told T-Mobile that their computer system is not GOD and does not rule the world. I told T-Mobile to send me a copy of the verbal agreement and concurrent conversation in either its audio format or transcribed to paper so that I will remember making this mysterious verbal agreement and leave them alone. T-Mobile said that they do not keep the recording and can not produce any evidence to support their claim, except for the fact that their computer is GOD, OMNIPOTENT and CONDEMNS ME TO DEATH BY VERBAL AGREEMENT CONTRACT.
I have not cancelled my service yet because I want to fix this first. I refuse to just pay the fee and forget about it because I will not enrich a LYING AND CHEATING business. Should I pay the cancellation fee and then try to recover it in small claims court? Or should I fight it at the collections stage?
When is someone going to stand up and STOP THIS FRAUDULENT PRACTICE of RIPPING OFF CONSUMERS?
What is different from my situtaion and T-Mobile just extending a contract, using the verbal agreement excuse, when the consumer never even calls or comunicates with T-Mobile?
Why don't I send my classmates at South Texas to collections for $100 each, telling them all that we had a verbal agreement that they would pay me $100 for my help with their studies. Knowing how people with money don't want the headache, I'd probably make some serious cash.
Anyone want to comment? T-Mobile, would you like to comment? Do you think T-Mobile's computer system will end our world by fire in our life time?
I have read this whole forum and found so many instances just like mine.
With this problem running so rampant why haven't we put a stop to it yet?
I have T-Mobile. I completed my contract 3 years ago and have been month to month ever since.
In June of this year, I decided I wanted more minutes. I called T-Mobile and asked to increase my monthly minutes. He offered me a promotion only available to new customers and a new phone at a reduced price, BUT I SAID NO to the offer because it required a 1 year contract.
I told T-Mobile that I will not enter into another contract because I like the freedom of being able to leave at any time. After T-Mobile read the computer generated persuasion tactics we agreed that I would take a non-promotional package in which I DID NOT ENTER INTO A NEW CONTRACT.
But as most of you know a majority of these Cellular companies and their representatives that we work with directly ARE LIARS AND CHEATS.
3 months later, I want to change my plan with T-Mobile from a monthly package to prepaid minutes. Guess what T-Mobile says, yep you guessed it, I am currently in a 12 month contract, in which went into effect when I increased my monthly minutes.
I asked them to send me the contract in which I signed. They said it was a verbal agreement.
I told them that they either made a mistake or they are straight out lying because my conversation with T-Mobile while I was increasing my plan CENTERED AROUND THERE BEING ABSOLUTELY NO CONTRACT.
Because we hear that phrase "these calls are recorded for quality assurance" whenever we talk with T-Mobile, I told T-Mobile to check the conversation in order to prove that I did not enter into this 'verbal agreement'. T-Mobile told me that they do not need to do that because it says in their computer system that I did make the verbal agreement.
I then told T-Mobile that their computer system is not GOD and does not rule the world. I told T-Mobile to send me a copy of the verbal agreement and concurrent conversation in either its audio format or transcribed to paper so that I will remember making this mysterious verbal agreement and leave them alone. T-Mobile said that they do not keep the recording and can not produce any evidence to support their claim, except for the fact that their computer is GOD, OMNIPOTENT and CONDEMNS ME TO DEATH BY VERBAL AGREEMENT CONTRACT.
I have not cancelled my service yet because I want to fix this first. I refuse to just pay the fee and forget about it because I will not enrich a LYING AND CHEATING business. Should I pay the cancellation fee and then try to recover it in small claims court? Or should I fight it at the collections stage?
When is someone going to stand up and STOP THIS FRAUDULENT PRACTICE of RIPPING OFF CONSUMERS?
What is different from my situtaion and T-Mobile just extending a contract, using the verbal agreement excuse, when the consumer never even calls or comunicates with T-Mobile?
Why don't I send my classmates at South Texas to collections for $100 each, telling them all that we had a verbal agreement that they would pay me $100 for my help with their studies. Knowing how people with money don't want the headache, I'd probably make some serious cash.
Anyone want to comment? T-Mobile, would you like to comment? Do you think T-Mobile's computer system will end our world by fire in our life time?