What is the name of your state?What is the name of your state? CA
Hi everyone. A couple of weeks ago, I purchased a computer system from Costco. When I went to the cashier, she couldn't find the purchase number to ring up the sale. But she said she knew exactly how much it was - $1499. Of course when I heard the price, I was pleasantly surprised because it was cheaper than the listed price. At this point, she needed a supervisor to key in the code. After the supervisor came to try his had at finding the code (because they also have a binder with all the products and codes) - the cashier said to him she knew the price was $1499 because she had rung up the same computer earlier that day. So someone else bought a computer at that price. Because she said that someone else had purchased the same computer that day for that price, I didn't correct her because I didn't know whether the item was on sale or not. When I went to Costco the day before, they had an inventory of 5. When I came back the next day, they only had one left. So I thought, yeah maybe it is on sale. Let them check.
During this time, a whole slew of Costco people surrounded me and a couple them tried to persuade me to upgrade to the executive membership. Talk about pressure. At this time, my wife wanders in to find out what was taking so long. I told her they don't have a code to ring up the price. So she says outloud to them - oh it's about $2000.
Ok, so the cashier says one price but of course they can't go by what the cashier says. So another Costco associate has to come and visibly see the computer, runs back to the computer aisle, and radios back the item number with the same price. The supervisor punches in the code and the amount comes to $1499. Now you have 3 people confirming the price. Sweet! I thought maybe the computer was on sale.
Ok, so Sunday I was at another Costco (this one had a gasoline station and rotisserie). While checking out, they delayed me because something was wrong with my card. It seems that the other Costco had put a block on my card with a note to notify me to come back to the other Costco. In the note, it says that the computer I paid for was mispriced and I had to go back and pay the difference. I was told that there will be a block on my card until this is remedied.
I am bit peeved with the whole situation. It was not my fault that people at Costco screwed up with the price - and it wasn't just one Costco person - it was several because they had one person go over and check the item number to ring into the system, and they also required a supervisor to approve. I have never experience a situation where a vendor made a mistake, and was able to force the customer to pay up the difference after the sale has been completed. What can I do? Can Costco force me to pay for their mistake? What are my legal rights as a consumer?
Any advice and feedback will be much appreciated.
Thanks in advance.
Hi everyone. A couple of weeks ago, I purchased a computer system from Costco. When I went to the cashier, she couldn't find the purchase number to ring up the sale. But she said she knew exactly how much it was - $1499. Of course when I heard the price, I was pleasantly surprised because it was cheaper than the listed price. At this point, she needed a supervisor to key in the code. After the supervisor came to try his had at finding the code (because they also have a binder with all the products and codes) - the cashier said to him she knew the price was $1499 because she had rung up the same computer earlier that day. So someone else bought a computer at that price. Because she said that someone else had purchased the same computer that day for that price, I didn't correct her because I didn't know whether the item was on sale or not. When I went to Costco the day before, they had an inventory of 5. When I came back the next day, they only had one left. So I thought, yeah maybe it is on sale. Let them check.
During this time, a whole slew of Costco people surrounded me and a couple them tried to persuade me to upgrade to the executive membership. Talk about pressure. At this time, my wife wanders in to find out what was taking so long. I told her they don't have a code to ring up the price. So she says outloud to them - oh it's about $2000.
Ok, so the cashier says one price but of course they can't go by what the cashier says. So another Costco associate has to come and visibly see the computer, runs back to the computer aisle, and radios back the item number with the same price. The supervisor punches in the code and the amount comes to $1499. Now you have 3 people confirming the price. Sweet! I thought maybe the computer was on sale.
Ok, so Sunday I was at another Costco (this one had a gasoline station and rotisserie). While checking out, they delayed me because something was wrong with my card. It seems that the other Costco had put a block on my card with a note to notify me to come back to the other Costco. In the note, it says that the computer I paid for was mispriced and I had to go back and pay the difference. I was told that there will be a block on my card until this is remedied.
I am bit peeved with the whole situation. It was not my fault that people at Costco screwed up with the price - and it wasn't just one Costco person - it was several because they had one person go over and check the item number to ring into the system, and they also required a supervisor to approve. I have never experience a situation where a vendor made a mistake, and was able to force the customer to pay up the difference after the sale has been completed. What can I do? Can Costco force me to pay for their mistake? What are my legal rights as a consumer?
Any advice and feedback will be much appreciated.
Thanks in advance.
