What is the name of your state? VA
My cell phone provider made an error and did not have record of a payment that I made. I have a record for that payment. Because they messed up on this payment they suspended my service then cancelled my phone one right after the other.
They claim I was 3 months behind, when I wasn't because I had made my payment. So without any notice they cancelled my service and lost my phone number and another number that was on the account.
Since I have proof that I made a payment can they still hold me to the $150 termination fee per line if i decide not to re-activate? They have also told me that I would have to go through a credit check and get a new number if I wanted my phone service back, so basically they terminated the contract on an error on their part.
Can they legally be entitiled to the termnation fee??
Thanks in advance
My cell phone provider made an error and did not have record of a payment that I made. I have a record for that payment. Because they messed up on this payment they suspended my service then cancelled my phone one right after the other.
They claim I was 3 months behind, when I wasn't because I had made my payment. So without any notice they cancelled my service and lost my phone number and another number that was on the account.
Since I have proof that I made a payment can they still hold me to the $150 termination fee per line if i decide not to re-activate? They have also told me that I would have to go through a credit check and get a new number if I wanted my phone service back, so basically they terminated the contract on an error on their part.
Can they legally be entitiled to the termnation fee??
Thanks in advance