What is the name of your state? Texas
I am renting some furniture from Aarons and the payment was due on the 15th. I contacted them and approved for them to take one payment out for $114.00. Well, Sunday I noticed that they double charged me. I mean they ran my credit card twice. First of all, when I called to pay the CSR could not find my info because he was calling me and looking for another name. He then ran a card number and told me it was declined. Then I realized he had someone else's card. My name is Casey and he had a card for Jason. Monday I called and talked to an account rep and he said I was charged twice and he would call me back. 3 hours later I called and talked to the GM, he said he would call me back in 1 hour. That never happened. I want to know what is their obligations to me. Do they have any duty towards me to repay the money back? If so, how long? This is also causing a problem for my family because we have other bills due, for instance I can't mail my car note because I won't have money for food. My family and I live on a budget, ( I am a full time student). What are my rights?
I am renting some furniture from Aarons and the payment was due on the 15th. I contacted them and approved for them to take one payment out for $114.00. Well, Sunday I noticed that they double charged me. I mean they ran my credit card twice. First of all, when I called to pay the CSR could not find my info because he was calling me and looking for another name. He then ran a card number and told me it was declined. Then I realized he had someone else's card. My name is Casey and he had a card for Jason. Monday I called and talked to an account rep and he said I was charged twice and he would call me back. 3 hours later I called and talked to the GM, he said he would call me back in 1 hour. That never happened. I want to know what is their obligations to me. Do they have any duty towards me to repay the money back? If so, how long? This is also causing a problem for my family because we have other bills due, for instance I can't mail my car note because I won't have money for food. My family and I live on a budget, ( I am a full time student). What are my rights?