Hi,
New York State Question.
Our mattress has developed a sag in one spot only. We have maintained it according to the manufacturer's care and warranty card.
We called the store where we purchased our mattress and they indicated the procedure to follow is to pay the store to file warranty claim. We paid the store $39 to file the warranty replacement claim form for an $1,100 major manufacturer mattress. Claim was handled by local store where a store appointed technician took measurements. Specs on Warranty indicate 1 1/2" or less is normal wear. Technician measured 1 3/4" on report. Warranty is full replacement for 10 years.
Claim was denied by the out of state manufacturer - we were sent a letter stating "refer all future claims to local store." They have repeatedly ignored the fact that the 1 3/4" measurement is not within their warranty spec (this is all documented via the BBB).
Thinking of filing a claim.
Questions:
1) Do we have a legitimate small claim? Is the technician's measurement of 1 3/4" versus "less than 1 1/2" enough to win the claim?
2) Can we file against the local store which sell many brands and is not owned by the manufacturer, or do we have to file against the manufacturer?
3) If we have to file against the out-of-state manufacturer, is there such a process?
Thank you,
MLM
New York State Question.
Our mattress has developed a sag in one spot only. We have maintained it according to the manufacturer's care and warranty card.
We called the store where we purchased our mattress and they indicated the procedure to follow is to pay the store to file warranty claim. We paid the store $39 to file the warranty replacement claim form for an $1,100 major manufacturer mattress. Claim was handled by local store where a store appointed technician took measurements. Specs on Warranty indicate 1 1/2" or less is normal wear. Technician measured 1 3/4" on report. Warranty is full replacement for 10 years.
Claim was denied by the out of state manufacturer - we were sent a letter stating "refer all future claims to local store." They have repeatedly ignored the fact that the 1 3/4" measurement is not within their warranty spec (this is all documented via the BBB).
Thinking of filing a claim.
Questions:
1) Do we have a legitimate small claim? Is the technician's measurement of 1 3/4" versus "less than 1 1/2" enough to win the claim?
2) Can we file against the local store which sell many brands and is not owned by the manufacturer, or do we have to file against the manufacturer?
3) If we have to file against the out-of-state manufacturer, is there such a process?
Thank you,
MLM
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