We contracted our videographer to do our wedding video in August 2004. We finally received the finished video on January 1, 2006 and were very disappointed in the finish product. There were several technical errors. I emailed our videographerto ask them to reedit the video and to give us the revised video by February 18, 2006 or else provide us a full refund of $1,239.40 paid in June 2004 (via credit card).I recieved a response saying that she will not give us that refund and that she will edit the video, but cannot give us a time to expect it. Basically she rudely stated that we either wait for the edited video, or that's it.
Can we sue her in small claims court for the refund? At this point, I'm too annoyed to wait for the edited version.
Also, if we do decide to sue, what should we do in order to have a strong case for the judge?
Thank you!