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Internet Newbie Burned by Compuserve

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M

moaptec

Guest
We tried to use Compuserve (C) on our older 486 computer with Win95. After the (C) software was installed we tried to access the Internet but the computer crashed. We called tech support and were told that the (C) software would Not work on this old computer.

We recently received our credit card statement--bill from (C). We then called (C) and were told that an account had been created when we had unsuccessfully tried to use (C). There is No record that we ever used (C) but they are refusing to refund our money.

We do not feel this is right! Would appreciate any suggestions... Thanks!

PS we live in New York and (C) billing/cons.support is in Ohio
 



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