tntitansgirl
Junior Member
What is the name of your state? Tennessee
I have a home warranty on my duplex; it is a rental property. I filed a claim on my electrical with the warranty company on Jan 10 because the tenant said that the dryer, some plugs, and the hot water heater were not working. So, the warrany company sent an electrician out to the property. He put the work off for 9 days because he had a brother in law in the hospital. On Thurs Jan 11, he went to the property to look at the problems. He called on a Thurs. and said he would come on Mon. Then he called Mon. and said it would be Wed. Then he called Wed. and said that it would be Thurs. Then he called Thurs. at 8:45pm while I was asleep and said it would be Fri. Finally, without permission from the warranty company, he completed the entire job on Friday. He also did NOT call me and tell what the "uncovered costs" would be before starting the work. According to the tenant, he started the job on Friday morning at 7 a.m. I got a call the same day at 1:00 from the warranty company saying that the claim was denied, that the amount would be $2200, and that I would have to work it out with the contractor. In the past, the contractor would give me a call before he started the work and say "Look, the total that you owe is $__." These are the costs that the warranty does not cover. Rather, I get a call today Feb 13 from the warranty company saying that I owe the contractor $1139 in uncovered costs. So, I guess now the warranty comp. has decided to pay some of the bill. I did NOT sign anything, nor did I ever get a call from the contractor about the bill until after the work was done. I had no idea how much I owed until today. I feel as if I have been completely wronged and I am wondering if I have to pay him the $1139.
I have a home warranty on my duplex; it is a rental property. I filed a claim on my electrical with the warranty company on Jan 10 because the tenant said that the dryer, some plugs, and the hot water heater were not working. So, the warrany company sent an electrician out to the property. He put the work off for 9 days because he had a brother in law in the hospital. On Thurs Jan 11, he went to the property to look at the problems. He called on a Thurs. and said he would come on Mon. Then he called Mon. and said it would be Wed. Then he called Wed. and said that it would be Thurs. Then he called Thurs. at 8:45pm while I was asleep and said it would be Fri. Finally, without permission from the warranty company, he completed the entire job on Friday. He also did NOT call me and tell what the "uncovered costs" would be before starting the work. According to the tenant, he started the job on Friday morning at 7 a.m. I got a call the same day at 1:00 from the warranty company saying that the claim was denied, that the amount would be $2200, and that I would have to work it out with the contractor. In the past, the contractor would give me a call before he started the work and say "Look, the total that you owe is $__." These are the costs that the warranty does not cover. Rather, I get a call today Feb 13 from the warranty company saying that I owe the contractor $1139 in uncovered costs. So, I guess now the warranty comp. has decided to pay some of the bill. I did NOT sign anything, nor did I ever get a call from the contractor about the bill until after the work was done. I had no idea how much I owed until today. I feel as if I have been completely wronged and I am wondering if I have to pay him the $1139.
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