Hi, I live in California and I'm new to this forum and I was trying to get an answer to see whether I have a case or not. So I bought an alarm for 300 dollars and spent another 250 dollars for the labor to install the alarm (I paid so much for labor because in order for my alarm to have lifetime warranty, I had to get it installed at an authorized dealer). The alarm I bought is a 2-way remote start alarm thats manual transmission compatible. Anyways, when I bought the alarm, they told me that they would be able to install the remote start along with the alarm, just they wouldn't be able to give me a receipt. When I went to pick my car up the next day, they told me they couldn't install the remote start part because they were afraid of malfunctions that would lead to a lawsuit if an accident occurred (this is AFTER the alarm installation was completed). So the store owner refers me to an ex-coworker of his that used to work for him several years ago to install it(in the streets, not professionally). I didn't contact his ex-coworker yet because I know that if I get my alarm installed or even altered by a person aside from an authorized dealer, the lifetime warranty would be voided. I contacted the alarm company and told them my situation. The representative told me that they have never heard of such a thing before and found it really odd, but in the end he recommended me to continue with the installation and told me that my warranty will be voided with the alarm company, but I should still have warranty with the dealer. Before I had time to even get back to this, my alarm started having problems. The range wasn't working correctly and the remote was starting to malfunction. So I bring my alarm back to the shop and they contacted the alarm company and found out that the products they shipped were defective and sent out new ones. The new ones didn't work and the company had to resend about 2-3 different units. I called them and told them that the alarm still doesn't function correctly and they told me to bring my car back today, this time to "run tests" on the alarm. When I went back to go pick up my car about 4 hours later, the installer of the alarm told me that he was instructed to install an older version of the alarm. So right now, I basically paid the price of the latest model of the car alarm and received a model about 3 years older. I went to look for the store owner, but he was nowhere to be found and I was told to go back tomorrow to speak with him.
I really want a refund and don't want to have to deal with this store anymore, but I don't know if I have enough evidence to be able to make a case out of this. On the paper I was required to sign in order to purchase and install the alarm, it mentioned that there will be no refunds on labor and no refunds 10 days after the purchase date of the product. I have made a minimum of 6 trips, taking time off work, and going back and forth just to try to have my alarm fixed. So basically, right now, I don't even have the correct unit installed. I plan to ask them for a full refund tomorrow, and I sort of don't know what to say if they say no. If I do decide to take this to small claims court, is it possible for me to receive a full refund?
Also, I left the receipt of my alarm in the door panel of my car and I think they took it or threw it away because when I tried looking for it earlier, it wasn't there. But I do have my friend that was with me at the time as a witness and I have a separate receipt of the installation process along with the phone number of the ex-coworker that the store owner referred to me.
If I don't have enough evidence to make a case out of this, is there any suggestions on what I can do? This is my first time running into something like this and I'm stuck. I don't want to make something big out of this but $550 isn't little enough to just look the other way. All I'm asking for is a full refund, I don't even want to sue for extra money or even the gas that I wasted driving back and forth. If I do have a case, what kind of lawyer should I contact? or do I even need a lawyer? Thanks
I really want a refund and don't want to have to deal with this store anymore, but I don't know if I have enough evidence to be able to make a case out of this. On the paper I was required to sign in order to purchase and install the alarm, it mentioned that there will be no refunds on labor and no refunds 10 days after the purchase date of the product. I have made a minimum of 6 trips, taking time off work, and going back and forth just to try to have my alarm fixed. So basically, right now, I don't even have the correct unit installed. I plan to ask them for a full refund tomorrow, and I sort of don't know what to say if they say no. If I do decide to take this to small claims court, is it possible for me to receive a full refund?
Also, I left the receipt of my alarm in the door panel of my car and I think they took it or threw it away because when I tried looking for it earlier, it wasn't there. But I do have my friend that was with me at the time as a witness and I have a separate receipt of the installation process along with the phone number of the ex-coworker that the store owner referred to me.
If I don't have enough evidence to make a case out of this, is there any suggestions on what I can do? This is my first time running into something like this and I'm stuck. I don't want to make something big out of this but $550 isn't little enough to just look the other way. All I'm asking for is a full refund, I don't even want to sue for extra money or even the gas that I wasted driving back and forth. If I do have a case, what kind of lawyer should I contact? or do I even need a lawyer? Thanks
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