SteveParker
Junior Member
What is the name of your state? NY
After purchase of vehicle I found a phantom charge of $1.5k, I could not figure out what it was for, after talking to the manager he said it was for a coating/scotchguard option that was not ordered. It's not on the bill of sale, don't have a contract for it, and it's not on the option list with an initial next to it. I asked to see the contract for it but when manager pulled my folder it was not in there, and his explanation was that since the folder was handled a million times (previous dispute over refund of other options that took over 2 months) that it must have mysteriously fallen out and gone missing, yeah....
He told me he called the department in charge and to come back in two days and he would have the documentation with my signature. I knew this contract did not exist so I was a little paranoid that one would be forged, but when I went to pick it up and look at it, the customer signature was not of mine at first glance, not even close. I went to the salesperson who gave the contract to me and claimed this was forged, and he became confrontational and said that it was my signature and has me on camera signing it. I then demanded to see the manager, but the salesperson claimed he was not there, after storming off and threatening to take legal action I was talking to the manager 2 minutes later.
He gave me the same explanation that it was signed by me, but after looking over the signature one more time I noticed it said "sign or fill" I brought this up and manager said it meant signature on file, and said that signature was one file. He refuses to refund me, claiming the scotchguard/coating is already on the car and he cannot. From the previous dispute, the taxes on the options were not refunded and a remote starter that was supposed to be installed never was (and I'm not even sure this option is on the car) but I am still charged for it. I also brought that up, he said he'd gladly refund those but if I was seeking further legal action he wouldn't do anything else and would only speak when we got our lawyers together.
I said I would like to have the remote starter/taxes refunded and he quickly counted up the total (in the previous dispute it took two months of persistence...) but said he would only proceed if I agreed to sign a contract drafted up by his lawyer that I would not seek any further legal action. I said no thank you and left.
Now two questions, I believe I have a great case since they have no contract and they seem to be hoping for a hail mary and trying to call a bluff. Do I? Would it also be worth it to seek legal action? (meaning how big would the fees be?) I heard if you win a case against a dealership they have to pay your legal fees, any truth to that? I'm just worried that they'll find some loophole to screw the little guy over and I'll be stuck with quite a few legal fees and lots of wasted time.
Thanks for help in advance.What is the name of your state?
After purchase of vehicle I found a phantom charge of $1.5k, I could not figure out what it was for, after talking to the manager he said it was for a coating/scotchguard option that was not ordered. It's not on the bill of sale, don't have a contract for it, and it's not on the option list with an initial next to it. I asked to see the contract for it but when manager pulled my folder it was not in there, and his explanation was that since the folder was handled a million times (previous dispute over refund of other options that took over 2 months) that it must have mysteriously fallen out and gone missing, yeah....
He told me he called the department in charge and to come back in two days and he would have the documentation with my signature. I knew this contract did not exist so I was a little paranoid that one would be forged, but when I went to pick it up and look at it, the customer signature was not of mine at first glance, not even close. I went to the salesperson who gave the contract to me and claimed this was forged, and he became confrontational and said that it was my signature and has me on camera signing it. I then demanded to see the manager, but the salesperson claimed he was not there, after storming off and threatening to take legal action I was talking to the manager 2 minutes later.
He gave me the same explanation that it was signed by me, but after looking over the signature one more time I noticed it said "sign or fill" I brought this up and manager said it meant signature on file, and said that signature was one file. He refuses to refund me, claiming the scotchguard/coating is already on the car and he cannot. From the previous dispute, the taxes on the options were not refunded and a remote starter that was supposed to be installed never was (and I'm not even sure this option is on the car) but I am still charged for it. I also brought that up, he said he'd gladly refund those but if I was seeking further legal action he wouldn't do anything else and would only speak when we got our lawyers together.
I said I would like to have the remote starter/taxes refunded and he quickly counted up the total (in the previous dispute it took two months of persistence...) but said he would only proceed if I agreed to sign a contract drafted up by his lawyer that I would not seek any further legal action. I said no thank you and left.
Now two questions, I believe I have a great case since they have no contract and they seem to be hoping for a hail mary and trying to call a bluff. Do I? Would it also be worth it to seek legal action? (meaning how big would the fees be?) I heard if you win a case against a dealership they have to pay your legal fees, any truth to that? I'm just worried that they'll find some loophole to screw the little guy over and I'll be stuck with quite a few legal fees and lots of wasted time.
Thanks for help in advance.What is the name of your state?