What is the name of your state? California
I renewed and paid for a home warranty policy on 10/10/2007, for a policy date beginning 11/20/2007. We decided that we did not want to renew the policy and attempted to cancel the renewal on 11/13/2007. We were told that the policy is non-cancelable but if we sent a fax asking for cancellation they would cancel the policy and refund our premium. It has been two weeks and we have not received a refund. I've tried to contact the person who said to send the fax and they are not responding (I've left voicemails). What, if anything can I do? The premium was paid on a credit card over 1 month ago. Can my credit card company do anything at this point? Does non-cancelable really mean that? Thank you.
I renewed and paid for a home warranty policy on 10/10/2007, for a policy date beginning 11/20/2007. We decided that we did not want to renew the policy and attempted to cancel the renewal on 11/13/2007. We were told that the policy is non-cancelable but if we sent a fax asking for cancellation they would cancel the policy and refund our premium. It has been two weeks and we have not received a refund. I've tried to contact the person who said to send the fax and they are not responding (I've left voicemails). What, if anything can I do? The premium was paid on a credit card over 1 month ago. Can my credit card company do anything at this point? Does non-cancelable really mean that? Thank you.