differcult
Junior Member
What is the name of your state? Minnesota
Possible fraud from charter communications.
Last month I came home for thanksgiving to visit my parents. My dad had told me the internet was horrible and was hoping I could help him get it fixed. I did a speed test and found he was getting around 1.5-3M (He was paying for 10M) I called charter because I was pretty sure about what was wrong. I asked what the modem had been provisioned to, they told me the modem had been provisioned to 3M for over around 35 months (that was the date on the file for when we started 3M service.) The problem I am having is for 23 months my dad has been paying for 5M and 10M service and was only able to get 3M (limited by chatrer). He wanted these speeds because he is a day trader and was hoping this would help him load pages faster.
Is this fraud? Or someother sort of civil problem?
The way I see it, he contracted for 10M service from charter. They provided 3M service. (Note: This wasn't a problem with with quality of the connection, they were limiting him to 3M, even though he was paying for 10M) I would consider this a breach of contract. Charter has offered my dad around $350 in credit to his account, this is the difference in price for the 23 months. But the way I see this, he is owed the entire amount. They breached the contract, granted he did get service, he didn't get what he contracted, if he wanted the slower rate he would have paid $20 for DSL.
I was thinking split it up 3/5 * the price of 5M * the number of months at 5M
and
3/10 * the price of 10M * the number of months at 10M
Anyone have some advice?
Possible fraud from charter communications.
Last month I came home for thanksgiving to visit my parents. My dad had told me the internet was horrible and was hoping I could help him get it fixed. I did a speed test and found he was getting around 1.5-3M (He was paying for 10M) I called charter because I was pretty sure about what was wrong. I asked what the modem had been provisioned to, they told me the modem had been provisioned to 3M for over around 35 months (that was the date on the file for when we started 3M service.) The problem I am having is for 23 months my dad has been paying for 5M and 10M service and was only able to get 3M (limited by chatrer). He wanted these speeds because he is a day trader and was hoping this would help him load pages faster.
Is this fraud? Or someother sort of civil problem?
The way I see it, he contracted for 10M service from charter. They provided 3M service. (Note: This wasn't a problem with with quality of the connection, they were limiting him to 3M, even though he was paying for 10M) I would consider this a breach of contract. Charter has offered my dad around $350 in credit to his account, this is the difference in price for the 23 months. But the way I see this, he is owed the entire amount. They breached the contract, granted he did get service, he didn't get what he contracted, if he wanted the slower rate he would have paid $20 for DSL.
I was thinking split it up 3/5 * the price of 5M * the number of months at 5M
and
3/10 * the price of 10M * the number of months at 10M
Anyone have some advice?