C
Christie-3
Guest
I live in Georgia and signed a contract with a large cellular company. Since then we have had nothing but problems from them. My bill is never close to what I was told it would be, it is always $10-$20 more, even when I don't use all of the allotted minutes. Recently the company switched billing systems and told the customers that we may not get a bill for a month. When we did get the bill it was for two months combined and it was well over one hundred dollars (my monthly bill should be around $30). When I asked them to explain the charges no one has a good answer they all related it back to "the billing switch". I paid the bill for the two months when they assured me it would never be that high again. This month I received another bill that was $90 and took it to the local office. The billing clerk said there was an error and she would research the bill. She never called back so I called and went to the office every few days trying to get an answer. My phone was finally cut-off because I was waiting on the answer from the clerk. I went to the main office and complained and was told by the clerk there that the clerks at other offices "didn't know what they were talking about" and that I had to pay the money or they would send me to a collection agency. She told me that they had noted my calls in the computer system but that it didn't matter. I stupidly paid the money. I know this is a long question. I just want to know how to get out of the contract. They said I would have to pay $200 to break it. I feel it is their fault.