South Carolina
Over three weeks ago I took my boat & motor to a dealer to repair a 'hot-start' problem on the motor. The problem is one that could potentially let me stranded at sea.
I took it to this dealer because they were highly recommended even though they had one of the highest labor rates in the area. Before taking the motor in for service I visited the dealer and asked if they were qualified to repair this particular make of motor. They assured me they were and they had the necessary tooling available. The motor is currently back in the shop, for the third time, for exactly the same problem I originally took it to them.
The personel at the shop have been very good to work with but they admit they are stumped. They insist they can fix the problem but it's just one of those problems that are difficult to find.
While they are trying to fix the problem I am, of course, loosing use of the boat and each time I pick the boat up thinking is fixed I have to drive over 30 miles and then I have used the boat only to confirm the problem was not corrected.
I'm really trying to be patient with this dealer but each time I take it back it's more money. To date I hve paid $230 with no changes. Had the problem been fixed I would have no problem with the money but when is enough?
In the event the problem is not corrected, what recourse do I have with this dealer if he will not voluntarily give me a refund. Do I have a legitimite case for Small Claims Court?What is the name of your state (only U.S. law)?What is the name of your state (only U.S. law)?
Over three weeks ago I took my boat & motor to a dealer to repair a 'hot-start' problem on the motor. The problem is one that could potentially let me stranded at sea.
I took it to this dealer because they were highly recommended even though they had one of the highest labor rates in the area. Before taking the motor in for service I visited the dealer and asked if they were qualified to repair this particular make of motor. They assured me they were and they had the necessary tooling available. The motor is currently back in the shop, for the third time, for exactly the same problem I originally took it to them.
The personel at the shop have been very good to work with but they admit they are stumped. They insist they can fix the problem but it's just one of those problems that are difficult to find.
While they are trying to fix the problem I am, of course, loosing use of the boat and each time I pick the boat up thinking is fixed I have to drive over 30 miles and then I have used the boat only to confirm the problem was not corrected.
I'm really trying to be patient with this dealer but each time I take it back it's more money. To date I hve paid $230 with no changes. Had the problem been fixed I would have no problem with the money but when is enough?
In the event the problem is not corrected, what recourse do I have with this dealer if he will not voluntarily give me a refund. Do I have a legitimite case for Small Claims Court?What is the name of your state (only U.S. law)?What is the name of your state (only U.S. law)?