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Company changing price after order paid in full

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T

Tante.v

Junior Member
I'm trying to determine if this is legal or not. A few months ago, we paid for an order of wood pellets (to heat our home) to be delivered in July. At the time we placed our order, we paid $219 a ton; we paid in full. Today, we got a letter stating that because of rising costs of their suppliers, etc, the company we ordered from is now increasing the price to $279 per ton. Can they do this? We've already paid for the order, including delivery, and were expecting it to be delivered this week.

Many thanks for any thoughts on this.

What is the name of your state (only U.S. law)? NH
 


B

BL

Senior Member
Tante.v said:
I'm trying to determine if this is legal or not. A few months ago, we paid for an order of wood pellets (to heat our home) to be delivered in July. At the time we placed our order, we paid $219 a ton; we paid in full. Today, we got a letter stating that because of rising costs of their suppliers, etc, the company we ordered from is now increasing the price to $279 per ton. Can they do this? We've already paid for the order, including delivery, and were expecting it to be delivered this week.

Many thanks for any thoughts on this.

What is the name of your state (only U.S. law)? NH
Click to expand...

Tell them they quoted a price and you paid it .

Do you have a receipt stating Paid ?
 
T

Tante.v

Junior Member
Yes, we've got the receipt. They're offering us a lower-quality pellet at the original price we paid, or the option of cancelling the order. Seems to me they should have to give us the product we paid for at the price they originally offered it, but I don't know if they're obligated to by law.
 
B

BL

Senior Member
If in their policy it doesn't give them those options , they are bound by what they offered you .

Tell them not only that but if they want your business in the future , it would be good customer relations .

I've been quoted many times with prices , only to have whoever quoted it tell me a higher cost . I reminded them of the cost they stated . Most usually say , well OK if that's what I said , that's what it will be .
 
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