TinkerBelleLuvr
Senior Member
What is the name of your state (only U.S. law)? Florida
I purchased a laptop on 07/10/2007. I purchased the extended warranty offered thru the store.
Early May 2008, my computer decided it should NOT boot up at all. After a length call to Toshiba, it was decided it needed service. All I could say was "duh". I paid to ship it to a factory authorized location.
I paid to have the data stored onto CD's since I didn't have a recent backup (my bad.)
I picked up the laptop on 06/07/2008. When I tried to hook onto the internet, I couldn't get it onto the Network. The cable company insisted that I needed the installation CD to get it to work. I couldn't understand why I would have needed to since I didn't need to when I purchased the laptop on July 2007. I get the CD and I still couldn't hook into the internet.
I call Toshiba back and explain that I had the following items wrong:
* the computer was not recognizing the ethernet port
* my front USB port did not work
* that the computer would not stay running if not hooked into a plug (battery issue).
They agree to send a shipping box and now send it off to Toshiba depot. I land up leaving for vacation WITHOUT my laptop. When I get back, computer has arrived.
Yippee, I can hook into the internet. Yes, the front USB port can be used for my mouse. I noticed that the battery stays at 79%. I know that I have to make time to call Toshiba.
Last night, I had to move the laptop, so I unplug it from the wall. It promptly dies. They did not fix the battery issue.
When I call Toshiba, they tell me that I am out of warranty. Excuse me, but you didn't fix it when I sent it in while under warranty.
After much argument, I get an ticket number and the number for warranty escalation. I can't even leave a message on that number. Not looking good here.
What are my options if I can't get Toshiba to honor their warranty and their work?
I purchased a laptop on 07/10/2007. I purchased the extended warranty offered thru the store.
Early May 2008, my computer decided it should NOT boot up at all. After a length call to Toshiba, it was decided it needed service. All I could say was "duh". I paid to ship it to a factory authorized location.
I paid to have the data stored onto CD's since I didn't have a recent backup (my bad.)
I picked up the laptop on 06/07/2008. When I tried to hook onto the internet, I couldn't get it onto the Network. The cable company insisted that I needed the installation CD to get it to work. I couldn't understand why I would have needed to since I didn't need to when I purchased the laptop on July 2007. I get the CD and I still couldn't hook into the internet.
I call Toshiba back and explain that I had the following items wrong:
* the computer was not recognizing the ethernet port
* my front USB port did not work
* that the computer would not stay running if not hooked into a plug (battery issue).
They agree to send a shipping box and now send it off to Toshiba depot. I land up leaving for vacation WITHOUT my laptop. When I get back, computer has arrived.
Yippee, I can hook into the internet. Yes, the front USB port can be used for my mouse. I noticed that the battery stays at 79%. I know that I have to make time to call Toshiba.
Last night, I had to move the laptop, so I unplug it from the wall. It promptly dies. They did not fix the battery issue.
When I call Toshiba, they tell me that I am out of warranty. Excuse me, but you didn't fix it when I sent it in while under warranty.
After much argument, I get an ticket number and the number for warranty escalation. I can't even leave a message on that number. Not looking good here.
What are my options if I can't get Toshiba to honor their warranty and their work?