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Breach of air conditioner repair contract??

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kentuckycuz

Junior Member
What is the name of your state (only U.S. law)? KY

I'm being billed by a air conditioning company for cancelling a "service" -- they didn't say "contract". Two diff techs (one of which didn't listen to anything I said) told me that I needed a new air compressor. After I got a few estimates, I called the guy told him to go ahead and order it. There was no written contract. I did request that the last tech not be the one to come out b/c he didn't do what I asked him to do (check for a specific thing) and he said that he'd send someone else. The last thing I said to him was for him to call me when it came in (it had to be ordered). Afterwards, I talked to an electrician friend who said that their diagnosis didn't make sense and he thought it was something else. I tried calling the first company but it was July 3rd after business hours. Closed on the 4th for the holiday, then closed next two days b/c it was the weekend. I was going to call first thing Monday morning and cancel but the guy showed up at 8:45 (they don't open until 9:00) and I told him that I wanted to wait until I got a 2nd opinion. He said that he would tell the company what I said and he left. I called a diff company for a 2nd opinion. They came out. Turns out it wasn't a bad compressor, it was a simple blockage. Then, I get a bill from the first company charging me for an hour and a half labor plus a hefty charge for a "restocking" of the compressor.

I haven't called the company yet to dispute it b/c I wanted to know where I stood beforehand. Also, I don't know if I should call or write a letter. Although I do think a verbal contract should be honored, I don't think I should have to pay it b/c they misdiagnosed it in the first place. I think they were taking advantage of me. I had already paid for 2 prior visits for diagnostic purposes. Besides, the last thing I said to him was to call me when the compressor came in, and he didn't. They just showed up. And, he sent the same tech out ... the one that I asked him not to send again.
 


BL

Senior Member
What have you done to dispute their bill ?

You need to send your correspondences by RRR Certified mail ( along with a copy of the bill from the place that did the job correctly w/ a note of what the problem was ) . If the bill/invoice does not have it , request the CO. to note , the issue was not the compressor needing to be replaced , and initialed .

You need to state you are disputing the bill , as the issue was not properly DX'd , you did not need a compressor , and you should not be paying a bill for something like this , and you won't .

Keep a copy of the letter and receipt it was delivered . If it comes back undelivered do not open it , keep it for court if necessary .

Send one by reg. mail also .

If they send it to collections , you can dispute it there also .

There are shoddy Co. that tell their employees to , sell , sell , sell , if the customer needs it , or not .
 

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