What is the name of your state (only U.S. law)? Oregon
Last year, 08/05/07 I purchased a Sony Vaio for 1400$, with a 1 year warranty. It breaks, so nicely 7/24/08, after weeks of getting them to work with me to repair it, and proving I actually bought it from them they finally send a repair box so I can mail it in.
This computer is a Sony Vaio with a Nvidia 8400M GT Graphics card in it, mind you. I've been playing on it pretty much every day since I bought it, and I'm a smoker. They receive my computer and it takes them a week to get back to me and they say: It's going to cost you 699.99$ to repair it. (First time they emailed me they told me NO reason why my warranty didn't cover it.) So I hop on Sony.com and ask a Technician why my warranty didn't cover it. He tells me that I requested a repair after my warranty had already expired, I proved him wrong and he tells me to Contact the center that has my Laptop, so I do. I email them asking them the same question.
The Sony rep from California sends me some pictures and says "There is smoke residue on the PC, and ashes inside of it." The pictures show it. He tells me that the motherboard doesn't work AT ALL. And the smoke residue has corroded out parts of it. I then ask him "What's physically wrong with it other then it's dirty?" his reply "Not dirty, corroded and shorted out components. The damage caused to the internal parts are not covered under the manufacturer’s limited warranty."
ME: Everything in my computer worked fine as long as I had my graphics card shut off/disabled. Searching on Nividia's websites and what not for the same type of problem I was having with my graphics card is all over the internet. Be more specific, what corroded, what shorted out?... What components are shorted out? Prove to me, the residue is what broke my computer, please. I can link you a site where computers under worse conditions are running just fine. There's one that's been submersed in oil for over a year and is fine. Why did only my graphics card break because of this? Why did my PC run another version of Windows then Vista as long as the graphics card wasn't installed during the windows setup."
Him: he motherboard doesn’t work due to the damage incurred by the external source damage. (I didn't even understand this.)
ME: The motherboard worked fine before I sent it. That isnt even an answer. The GRAPHICS card is what was messed up on my computer. You disabled it, the computer ran fine.
Him: The graphics card is on the motherboard.
Me: So it couldn't be that it over heated and caused a short? My computer would get so hot often it would almost burn me. I had to have a fan blowing on it constantly.
Me: Quote from Lots of Nvidia Laptop Graphics Cards Are Overheating, Dying - Gizmodo Australia
"Apparently some previous-gen Nvidia graphics cards that shipped in "significant quantities" of notebooks are defective, built and packaged with "weak" materials that are leading to them to overheat and fail at a "higher-than-normal" rate. Enough are bad that Nvidia is taking a US$150-US$200 million hit on its earnings for the quarter. Do you have one of these cards?
Nvidia doesn't say which cards are affected, but it seems to be ones in the 8M series (which are now previous gen). The fix--a new driver that kicks in the cooling fans sooner, rather than later—is being distributed direct to notebook makers."
I had a 8400M in my Laptop.
****
After that he didn't reply to me.
I can also provide MANY other places that are complaining of the exact same problem with the graphics cards over heating and melting. There is NO WAY that residue and ashes are going to melt away metal and plastic parts over 11 months. But this is what they're telling me, and they want me to pay 699.99$ for repairs because the graphics card is faulty. I need some help on what to say to this person, people to get them to fix my PC under the warranty.
Can anyone help? Maybe a lawyer write me out a legal document I could send him. Don't they have to prove to me that this is why it broke and not faulty hardware, since I did have a faulty card inside of my laptop?
Thanks,
Michelle
Last year, 08/05/07 I purchased a Sony Vaio for 1400$, with a 1 year warranty. It breaks, so nicely 7/24/08, after weeks of getting them to work with me to repair it, and proving I actually bought it from them they finally send a repair box so I can mail it in.
This computer is a Sony Vaio with a Nvidia 8400M GT Graphics card in it, mind you. I've been playing on it pretty much every day since I bought it, and I'm a smoker. They receive my computer and it takes them a week to get back to me and they say: It's going to cost you 699.99$ to repair it. (First time they emailed me they told me NO reason why my warranty didn't cover it.) So I hop on Sony.com and ask a Technician why my warranty didn't cover it. He tells me that I requested a repair after my warranty had already expired, I proved him wrong and he tells me to Contact the center that has my Laptop, so I do. I email them asking them the same question.
The Sony rep from California sends me some pictures and says "There is smoke residue on the PC, and ashes inside of it." The pictures show it. He tells me that the motherboard doesn't work AT ALL. And the smoke residue has corroded out parts of it. I then ask him "What's physically wrong with it other then it's dirty?" his reply "Not dirty, corroded and shorted out components. The damage caused to the internal parts are not covered under the manufacturer’s limited warranty."
ME: Everything in my computer worked fine as long as I had my graphics card shut off/disabled. Searching on Nividia's websites and what not for the same type of problem I was having with my graphics card is all over the internet. Be more specific, what corroded, what shorted out?... What components are shorted out? Prove to me, the residue is what broke my computer, please. I can link you a site where computers under worse conditions are running just fine. There's one that's been submersed in oil for over a year and is fine. Why did only my graphics card break because of this? Why did my PC run another version of Windows then Vista as long as the graphics card wasn't installed during the windows setup."
Him: he motherboard doesn’t work due to the damage incurred by the external source damage. (I didn't even understand this.)
ME: The motherboard worked fine before I sent it. That isnt even an answer. The GRAPHICS card is what was messed up on my computer. You disabled it, the computer ran fine.
Him: The graphics card is on the motherboard.
Me: So it couldn't be that it over heated and caused a short? My computer would get so hot often it would almost burn me. I had to have a fan blowing on it constantly.
Me: Quote from Lots of Nvidia Laptop Graphics Cards Are Overheating, Dying - Gizmodo Australia
"Apparently some previous-gen Nvidia graphics cards that shipped in "significant quantities" of notebooks are defective, built and packaged with "weak" materials that are leading to them to overheat and fail at a "higher-than-normal" rate. Enough are bad that Nvidia is taking a US$150-US$200 million hit on its earnings for the quarter. Do you have one of these cards?
Nvidia doesn't say which cards are affected, but it seems to be ones in the 8M series (which are now previous gen). The fix--a new driver that kicks in the cooling fans sooner, rather than later—is being distributed direct to notebook makers."
I had a 8400M in my Laptop.
****
After that he didn't reply to me.
I can also provide MANY other places that are complaining of the exact same problem with the graphics cards over heating and melting. There is NO WAY that residue and ashes are going to melt away metal and plastic parts over 11 months. But this is what they're telling me, and they want me to pay 699.99$ for repairs because the graphics card is faulty. I need some help on what to say to this person, people to get them to fix my PC under the warranty.
Can anyone help? Maybe a lawyer write me out a legal document I could send him. Don't they have to prove to me that this is why it broke and not faulty hardware, since I did have a faulty card inside of my laptop?
Thanks,
Michelle