I am in NYC and recently moved out of an upscale apartment complex with Valet inside. We hired a cleaning service to clean our apartment 3 days before we moved out and still had belongings inside. They were never instructed to do so and the night i found the things missing the guy called the maid and confirmed they were thrown away and I ended up outside with the maintenance guys kicking around 24 floors of trash to see if we could see anything. The cleaning lady threw out almost $2000 worth of our clothes. We submitted a list to the valet and the insurance company of what we were missing. I contacted the real estate company who then connected me to the owner of the Valet Service. We are missing clothing, cleaning supplies, laundry detergent with laundry cards with money in them (for the building), etc. Now after 2 weeks the owner of the building is making us wait for an insurance company and she doesnt know how long it will take and we told her to reimburse us now and deal with the insurance company and she said "unfortunately thats not how business works". Is there anything we can do???