What is the name of your state (only U.S. law)? California
Hi,
I work for a non-profit foundation that raises money for a K-8 charter school. One of our events to raise funds is a golf tournament. This year we decided to add a "Spa Day" to the golf tournament for the ladies. While the men golf, the women have a day of pampering.
We made arrangements with a local spa via phone calls and emails. We provided them with a deposit of $2,100 for 20 people at $105.00 each. At the event, we had eight people attend the spa day. Now we expect them to return the remainder of our deposit, which would be $1,260.
We have made numerous attempts over the phone to have our deposit returned. Our phone calls to them started mid June and we have always spoken to the lady that helped us from the beginning. She always made it sound as if we would get our deposit back. Now the Owner is telling us that that lady who helped us from the beginning no longer works there, but that she had conveyed to us that the deposit was part of a non-refundable deposit.
Naturally, we are very upset about this. This lady did not convey this to us, nor did she put this in writing, in a contract, or in any of the exchanged emails. My question is, is it their responsibility as the business to make sure that this was a known fact either by putting it in writing or having us sign a contract?
I am going to be sending them a letter demanding a refund, but I don't know if I should threaten legal recourse. Would you advise pursuing this in small claims? Would you recommend any other threats such as reporting them to the Better Business Bureau?
Thank you so much for your advice. I really appreciate this site.
Mhami
Hi,
I work for a non-profit foundation that raises money for a K-8 charter school. One of our events to raise funds is a golf tournament. This year we decided to add a "Spa Day" to the golf tournament for the ladies. While the men golf, the women have a day of pampering.
We made arrangements with a local spa via phone calls and emails. We provided them with a deposit of $2,100 for 20 people at $105.00 each. At the event, we had eight people attend the spa day. Now we expect them to return the remainder of our deposit, which would be $1,260.
We have made numerous attempts over the phone to have our deposit returned. Our phone calls to them started mid June and we have always spoken to the lady that helped us from the beginning. She always made it sound as if we would get our deposit back. Now the Owner is telling us that that lady who helped us from the beginning no longer works there, but that she had conveyed to us that the deposit was part of a non-refundable deposit.
Naturally, we are very upset about this. This lady did not convey this to us, nor did she put this in writing, in a contract, or in any of the exchanged emails. My question is, is it their responsibility as the business to make sure that this was a known fact either by putting it in writing or having us sign a contract?
I am going to be sending them a letter demanding a refund, but I don't know if I should threaten legal recourse. Would you advise pursuing this in small claims? Would you recommend any other threats such as reporting them to the Better Business Bureau?
Thank you so much for your advice. I really appreciate this site.
Mhami