What is the name of your state (only U.S. law)? NY, I purchased a used vehicle in Oct/2009 from a dealership. Part of the deal was suppose to be the extended warranty was included. I signed warranty papers for 60/60 with Easy Care and i have a copy. Shame on me I didn't review the paperwork before i signed, this warranty cost me over $3,000, so the warranty I purchased was 60/60 with Easy Care. I went to have my vehicle serviced in Mar/2010 at the dealership and explained i was having a problem with my truck (electrical). I was told i had to take it to the dealership the sells my specific brand (Land Rover). I called the warranty company that i had signed a contract with and they had no record of me or my vehicle. I went to the individual who sold me the contract and he told me he had to change companies. He told me I had to come back in a day or so and he would have the new contract for me, by this point i am not happy. This particular dealership will tell you anything you want to hear. I picked up the contract and took it home and review it, I have not signed it yet there is a signature there(not mine), looking over the contract it is for 48/48 with 48/48 with Premier Essential and not the 60/60 with Easy Care as I originally purchased and signed for. I call and spoke to another person who said he was going to fix the problem for me. I am still waiting, numerous calls and nothing. I finally called the dealerships head quarters and they gave me the owners name so I can get this issue resolved. I have tried to reach the owner many times and have left a message,still nothing. I am at my wits end and don't know what to do next. There are many ways to go (Better Business Beau, Consumers Affairs, Small Claims Court, etc.) I have been very patient and have not bashed the dealership or the people the work there. I am trying to be as civil as possible.
So to clarify my story above I signed a contract and paid for 60/60 with Easy Care and the dealership changed the company and the length of the contract without my authorization or signature to 48/48 with Premier Essential. Sorry I wasn't clear, any advice? Can someone please advise.
So to clarify my story above I signed a contract and paid for 60/60 with Easy Care and the dealership changed the company and the length of the contract without my authorization or signature to 48/48 with Premier Essential. Sorry I wasn't clear, any advice? Can someone please advise.
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